CH & AT Surgery Supply Chain Lead

Johnson & Johnson seeks a CH & AT Surgery Supply Chain Lead in Zug, CH, to drive customer-focused supply chain excellence across Switzerland and Austria. The role requires 10+ years of supply chain leadership in regulated industries, with focus on end-to-end operations, strategic planning, and cross-functional alignment.

The CH & AT Surgery Supply Chain Lead is responsible for integrating planning, customer service, distribution, and transportation at the country or cluster level to deliver customer-centric value. Acting as the primary supply chain integrator for commercial teams, the role ensures operational reliability, strong customer engagement, and alignment across functions, while collaborating with regional teams to resolve escalations and adapt global capabilities to local markets.

Responsibilities

• Create and implement an end-to-end supply chain strategy for CH & AT that aligns with global Surgery goals, focusing on service quality, cost efficiency, inventory management, and cash flow.
• Collaborate with CH & AT Surgery Commercial leaders to support market growth through dependable supply, launch readiness, deal execution, portfolio management, and responsive demand planning.
• Lead supply chain representation in customer engagements; manage customer service performance; develop and share dashboards on key metrics like OTIF, lead time, fill rate, and order patterns; initiate corrective actions and align service levels with supply constraints.
• Coordinate seamless cooperation across Planning, Customer Service, Distribution & Transportation, Manufacturing, Procurement, Quality, Regulatory, and Finance to execute strategy at market and country levels.
• Lead and develop a high-performing EMEA planning, value stream, and in-market supply chain team; build leadership talent and succession pathways.
• Foster a culture centered on customers, guided by the company’s credo and purpose in supporting J&J, Electrophysiology, and Medical Devices.
• Promote inclusivity to empower all employees to contribute fully and engage with their best energy.
• Encourage a winning mindset focused on serving customers and advancing health-improving products and solutions.
• Advance regional digital supply chain capabilities using ERP, OMP, and analytics; drive continuous improvement, benchmarking, and adoption of best practices.

Requirements

• At least 10 years of experience in end-to-end supply chain roles, including senior leadership positions.
• Proven track record of leading regional or global supply chain teams in complex, matrixed environments.
• Demonstrated success in advancing IBP/S&OP maturity and enterprise-level decision-making.
• Experience in medical device, healthcare, or regulated industries is required.
• In-depth knowledge of end-to-end supply chain functions including demand/supply planning, inventory, logistics, and customer service.
• Strong business and financial understanding to balance service, cost, growth, and cash flow objectives.
• Proven ability to lead large, cross-functional initiatives and transformations.
• Skill in influencing senior leaders and aligning diverse stakeholders without direct authority.
• Experience collaborating with Quality and Regulatory Affairs to ensure compliance and positive customer outcomes.

Nice to have

• APICS or IBF certification is preferred.

About the company

Johnson & Johnson is committed to its employees worldwide, fostering an inclusive environment where each individual is valued. The company respects diversity and merit, promotes servant leadership, and emphasizes open, transparent communication to build trust and effectiveness across teams. It encourages caring, interdependent teamwork with resilience and renewal, especially for those under sustained pressure.

• Fosters an inclusive work environment where every employee is valued as an individual.
• Respects diversity and recognizes employee merit.
• Builds a credo-focused culture centered on customers and supporting J&J, Electrophysiology, and Medical Devices.
• Instills a winning spirit to serve customers and advance health-improving solutions.
• Promotes servant leadership throughout the organization.
• Maintains open, transparent, and objective communication with sales and commercial leaders to ensure end-to-end effectiveness and customer trust.
• Encourages caring, interdependent teamwork with resilience and renewal, especially for employees under consistent pressure.