Join Next Job Abroad as a German-speaking Customer Support Agent in Malta, supporting iGaming clients via chat, email, and phone. This full-time hybrid role offers relocation support, a competitive salary of €25,000 annually (excluding bonuses), and a dynamic work environment in a beautiful Mediterranean location.
Next Job Abroad is seeking a Junior German-speaking Customer Support Agent to join its team in Malta. The role involves delivering high-quality support to German-speaking clients in the iGaming sector, contributing to a positive customer experience in a fast-paced, international environment.
Responsibilities
- Deliver excellent customer service to German-speaking clients through chat, email, and phone support
- Resolve customer issues quickly and effectively, ensuring satisfaction
- Guide clients on products and services to improve their gaming experience
- Collaborate with the support team to maintain consistent service quality
- Record customer interactions accurately in the CRM system
- Collect and share customer feedback to support ongoing improvements
- Attend training sessions to strengthen product knowledge and support skills
Requirements
- Fluent German and solid English communication skills
- Previous experience in customer support or a similar role is preferred
- Strong interpersonal and communication abilities focused on client satisfaction
- Ability to handle multiple tasks and manage time well in a fast-moving setting
- Experience with CRM systems and customer support tools is advantageous
- Willingness to relocate to Malta and adapt to a new cultural environment
Nice to have
- Knowledge of additional languages is helpful
- An interest in gaming and familiarity with the iGaming industry is a strong advantage
What the company offers
- Opportunities for career advancement within a leading iGaming company
- A diverse and international workplace
- Performance-based bonuses
- Lower cost of living in Malta, a scenic Mediterranean island with rich culture and history
- Hybrid work model
- Annual salary of €25,000 (excluding bonuses)
- Health care benefits and various discounts
- Fully funded training by certified instructors
- Modern office facilities with comfortable break areas
- Organized events and participation in community and social responsibility programs
- Employment with a Great Place to Work-certified company
- Relocation package available (assessed individually)
About the company
Next Job Abroad offers more than just employment — it’s a chance to build a lasting career with a globally recognized brand while enjoying a high quality of life in one of Europe’s most beautiful destinations.
- Opportunities for professional growth
- Inclusive and diverse work environment
- Commitment to employee well-being and development
- Support for community and social responsibility initiatives
- Recognition as a Great Place to Work-certified company
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