Mercier Consultancy Group seeks a German-speaking customer support specialist for an onsite role in Sofia, with paid relocation provided. The position focuses on resolving client issues and maintaining service quality.
This position is dedicated to providing high-quality assistance to German-speaking clients. The primary goal is to help users navigate products and solve problems quickly, while the company covers relocation costs to Sofia for the successful candidate.
Responsibilities
- Deliver top-tier support to German-speaking users via phone, email, and live chat.
- Answer questions about products and services with clarity and precision.
- Handle and resolve customer complaints in a professional and timely manner.
- Maintain accurate logs of all customer interactions and transactions.
- Work with internal departments to enhance overall service standards.
- Keep current with product updates and company guidelines to offer accurate advice.
Requirements
- Native or fluent proficiency in German, both written and spoken.
- Excellent verbal and written communication abilities.
- Strong problem-solving capabilities.
- Ability to manage multiple tasks effectively in a fast-paced setting.
- A positive mindset, flexibility, and a willingness to learn new skills.
Nice to have
- Proficiency in English is considered an advantage.
- Previous experience in customer support or a similar role is preferred.
- Familiarity with standard customer support software tools.
What the company offers
- A competitive monthly salary.
- A comprehensive relocation package to cover moving expenses.
- Fully paid training programs.
- Health insurance coverage.
About the company
Mercier Consultancy Group fosters a dynamic and international workplace culture. The environment is designed to be supportive, encouraging collaboration and professional growth among its staff.
- The company operates in a dynamic and international setting.
- The workplace culture is supportive and collaborative.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.