Customer Care Specialist

The company seeks a Customer Care Specialist in Switzerland to manage service interventions, customer communications, and administrative tasks within the Southeast Asia zone.

This position sits within the local Business Unit Service organization and reports directly to the SEA Customer Care Manager or the Zone Service Director for Southeast Asia. The specialist serves as the primary entry point for customer services, coordinating between clients and technical teams to ensure service requests are resolved efficiently.

Responsibilities

• Deliver high-quality support to clients and handle general inquiries.
• Oversee new service interventions and track all customer requests until they are fully resolved.
• Maintain accurate customer records and log daily activities in Salesforce by creating and following up on cases.
• Manage logistics and accommodation for field service technicians operating in the zone.
• Coordinate technician scheduling and act as the central contact for the technical team.
• Ensure completion of all assignments, including parts, field service, and technical support, while measuring satisfaction levels.
• Handle invoicing for third-party and intercompany transactions.
• Collect Net Promoter Score (NPS) data and consolidate regional metrics.
• Update SAP customer databases to keep information current.
• Consolidate overtime, occupancy, and absence hours, and manage orders for uniforms and toolboxes.
• Generate service quotations, orders, and invoices based on standard tariffs or special cases.
• Manage accounts receivable and payment collection processes.
• Follow up with customers who express dissatisfaction to encourage callback resolution.
• Escalate unresolved issues to the appropriate senior management.
• Maintain regular communication with internal departments and colleagues.
• Provide administrative assistance to the Regional Service Director, including travel and expense claim support.

Requirements

• Bachelor’s degree in commerce or science.
• Two to three years of experience in customer service and administrative roles.
• Proficient knowledge of SAP and MS Office applications, including Word, Excel, and Outlook.
• Strong written and verbal communication abilities in both Thai and English.

What the company offers

• Opportunity to grow with the company

About the company

BOBST is a global engineering firm recognized as an innovation leader in the packaging industry. With over 6,400 employees across more than 50 countries, the company operates on a global scale using advanced technology and intelligent solutions. It maintains a family-run enterprise culture where values are actively practiced, and employees are encouraged to master challenges within a team dedicated to excellence.

• Pioneering intelligent solutions for the packaging world.
• Operating with innovation and advanced technology on a global scale.
• Employees grow by mastering challenges in a team that strives for excellence.
• A culture of a family-run enterprise where values are truly lived.
• More than 6400 people and business activities in more than 50 countries.
• Positioned as the innovation leader in its industry.