Nexxiot seeks a mid-level Customer Support Specialist in Zürich to guide clients, manage stakeholders, and drive product improvements through expert support and feedback analysis.
This position focuses on helping clients fully utilize the company's solution while acting as a subject matter expert. The specialist will coordinate with various stakeholders to ensure project timelines and service standards are met, ultimately enhancing the overall client experience.
Responsibilities
- Help clients effectively use the provided solution to maximize its value.
- Coordinate with internal and external partners to ensure progress aligns with agreed timelines and service levels.
- Analyze client needs continuously, gather feedback, and collaborate with product and commercial teams to enhance the customer journey.
- Deliver high-quality support that prioritizes reliability, engagement, and client success.
- Lead clients through the onboarding process to ensure they achieve their full potential with the solution.
- Translate client feedback into actionable insights and use cases for internal teams.
- Work across product and commercial departments to troubleshoot issues and maintain service quality.
Requirements
- A strong educational background, ideally in business administration, computer science, or engineering.
- At least three years of experience in client-facing project management roles.
- Fluent proficiency in English.
- German language skills at the C1 level.
- Proven experience using CRM software, MS Office, and project management tools.
Nice to have
- Background in logistics, information technology, or related fields.
- Familiarity with Jira and Zoho platforms.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.