Presales Consultant – Customer Experience

isolutions seeks a Mid-level Presales Consultant in Zürich to design modern CX solutions, lead client workshops, and drive business value using Microsoft technologies.

This position focuses on partnering with clients to visualize and realize the potential of modern Customer Experience strategies. The consultant will leverage tools like Dynamics 365 and the Power Platform to translate business needs into tangible solutions, ensuring that value is clearly communicated and achieved.

Responsibilities

• Collaborate with prospective clients to define visions for modern CX and demonstrate practical possibilities.
• Facilitate consulting workshops that clarify and quantify specific business benefits for each customer.
• Provide expert guidance on Customer Experience strategies, steering clients toward customer-centric approaches.
• Present CX solutions in a tailored, professional, and engaging manner during pitches.
• Create comprehensive proposals for complex implementation projects, covering everything from initial design to final submission.
• Streamline and automate internal presales processes to enhance overall efficiency.
• Develop compelling value propositions that clearly articulate the advantages of proposed CX solutions.

Requirements

• A university degree in Business Administration, Business Informatics, Marketing, CRM/CX, or a closely related discipline.
• Proven experience in presales, consulting, or solution sales roles.
• Knowledge of customer journeys, engagement strategies, marketing automation, service excellence, or data-driven retention methods.
• Strong analytical and conceptual abilities paired with confident communication skills.
• Capacity to establish trust rapidly and manage complex stakeholder dynamics.
• High motivation, flexibility, and resilience in a fast-paced environment.

Nice to have

• Prior experience in Customer Experience, CRM, or within the Microsoft ecosystem.

What the company offers

• Dedicated time and budget to support personal and professional growth.
• Flexible work arrangements, including the possibility of workations across Europe.
• The chance to actively influence outcomes and deliver meaningful value to clients and the team.
• Access to modern office spaces located in Zurich Airport, Bern, and Basel.

About the company

isolutions fosters a culture built on open communication, mutual support, and authentic collaboration. The team is driven by a learn-it-all mindset, where members openly share knowledge, challenge each other to reach high performance, and strive to move forward together.

• Open sharing of knowledge and mutual support among team members.
• A collaborative environment that encourages challenging ideas to achieve top performance.
• A learn-it-all mindset focused on continuous improvement and collective progress.