Customer Operations Specialist (m/f/d)

Michael Page seeks a Customer Operations Specialist in Zürich for an interim onsite role. The position manages the customer interface, order processing, and logistics coordination.

This role acts as the primary link between clients and internal teams, including Sales, Technical Support, Planning, Production, Logistics, and Finance. The specialist ensures smooth communication and operational efficiency across these departments.

Responsibilities

• Serves as the main point of contact for customers, liaising with internal departments like Sales, Technical Support, Planning, Production, Logistics, and Finance.
• Manages the full order cycle, including handling inquiries, preparing quotes, processing orders, coordinating shipments, and issuing invoices.
• Provides after-sales support and resolves operational or shipping issues promptly.
• Coordinates delivery schedules, logistics, and export documentation while managing order confirmations.
• Monitors inventory levels, urgent orders, shipment releases, and follows up on customer payments.
• Maintains accurate SAP master data, pricing, proof of delivery, and customer records in line with business rules and SOX requirements.
• Handles email correspondence and ensures efficient resolution of customer issues.
• Provides backup support for colleagues covering different countries.
• Focuses on continuous improvement to enhance service quality.

Requirements

• Completed commercial education or an equivalent qualification.
• Prior experience in customer service, order management, sales support, or a similar operational role.
• Fluent proficiency in English, both written and spoken.
• Strong organizational, administrative, and multitasking abilities with effective priority management.
• Excellent attention to detail and accuracy, with the ability to work in a fast-paced environment.
• Proactive problem-solving skills to analyze issues and deliver timely solutions.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Ability to handle complex queries professionally and collaborate effectively across departments.
• Proficiency in Microsoft Office applications.

Nice to have

• Understanding of logistics, export documentation, and order fulfillment processes.
• Knowledge of SAP or ERP systems.
• Additional language skills.

What the company offers

• Opportunity to join a dynamic team and actively contribute to shaping, developing, and driving departmental success.