Junior Customer Operations Coordinator (mfd)

Michael Page is hiring a Junior Customer Operations Coordinator in Geneva for a hybrid role. The position focuses on managing customer contract renewals and maintaining data accuracy within a global technology firm.

This position supports a globally recognized technology company that serves millions of customers worldwide. The role operates within a highly international environment, focusing on the administrative and communicative aspects of customer contract renewals to ensure smooth transitions and high service standards.

Responsibilities

• Track upcoming dates for customer contract and subscription renewals.
• Reach out to clients via email to notify them of impending renewals.
• Dispatch renewal alerts and conduct necessary follow-ups.
• Handle a large volume of customer interactions while maintaining high service quality.
• Keep customer records accurate and up-to-date in Salesforce.
• Ensure all renewal tasks are finished correctly and within deadlines.
• Follow established operational procedures and templates.
• Collaborate with internal teams to facilitate a seamless renewal process for clients.
• Uphold strict standards for data precision and administrative efficiency.

Requirements

• English proficiency at a professional level (minimum B2).
• Solid skills in Microsoft Office applications.
• A junior-level candidate who is eager to learn and grow.
• A proactive, positive attitude with a focus on customer needs.
• Strong organizational skills and ability to multitask.
• Comfortable managing high volumes of emails and administrative duties.
• Capable of working autonomously and prioritizing tasks effectively.
• Adaptable to a fast-paced, international setting.
• Detail-oriented with logical problem-solving abilities.
• Effective communicator who works well within a team.

Nice to have

• Prior experience with Salesforce is highly valued.
• Background in customer service, administration, sales support, or operations is beneficial.

What the company offers

• A structured two-week onboarding program.
• Access to comprehensive training resources and continuous support.
• Hybrid work arrangement allowing two days of remote work.
• Opportunity for an immediate start.
• Initial six-month contract with the possibility of extension.

About the company

The organization operates in a multicultural setting with a team of approximately 60 colleagues from various nationalities. It provides strong training opportunities, fosters collaborative teams, and offers exposure to global business operations.

• Collaborative team environment.
• Exposure to global business operations.
• International and multicultural workplace.