Senior Manager, Rapid Response Communications & Market Readiness

<div><div><p><span xml:lang="EN-US" data-contrast="auto">Be a part of a revolutionary change</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">We’re looking for a </span><span xml:lang="EN-US" data-contrast="auto"><strong>Senior Manager, Signal Intelligence & Rapid Response Optimization</strong>, </span><span xml:lang="EN-US" data-contrast="auto">who will lead the design, rollout, and continuous improvement of PMI’s Rapid Outreach and Response (ROAR) system across multiple global regions. This role will act as both program architect and project manager, driving innovation in rapid detection and response through AI</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">enabled automation, improved signal quality, faster detection, and smarter workflows. The role combines global ownership of the ROAR architecture with hands</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">on regional support, ensuring high operational readiness across three regions. It also includes real</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">time operational responsibility, working closely with Legal, Compliance, and regional teams to detect, validate, and respond to issues while feeding regional insights back into global system improvements.</span><span data-ccp-props="{}"> </span></p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Key Accountabilities: </span></strong><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">A. Global Monitoring, Architecture & AI Innovation</span><span data-ccp-props="{}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Define and evolve PMI’s global monitoring and early</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">warning architecture, including workflows, triage logic, risk signals, and integration with ROAR.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Lead the roadmap for AI</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">enabled signal filtering, prioritization, and process automation to improve detection speed and quality.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Partner with global stakeholders (Communications Strategy, Central Affairs AI, Crisis Communications) to ensure alignment with enterprise strategies.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Manage external vendors and solution providers, ensuring tools meet user needs, governance requirements, and operational realities.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Establish performance frameworks (KPIs, dashboards) to measure effectiveness and drive continuous optimisation.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="6" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Ensure full compliance with PMI data privacy, legal, and regulatory standards.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="7" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="6" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Continuously scan emerging technologies and methodologies for reputational risk detection and early warning.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">B. AI</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">Enabled Solution Design & Delivery</span><span data-ccp-props="{}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Lead end</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">to</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">end design and delivery of AI</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">enabled detection, triage, and response solutions, whether bespoke, adapted, or procured.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Translate regional and market user needs into clear functional requirements, workflows, and priority features.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Oversee vendor delivery, including scoping, sprint planning, testing, and acceptance.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Ensure seamless integration with existing CA knowledge bases, approved narratives, compliance frameworks, and IT governance.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="7" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Manage data ingestion, UAT, pilot rollouts, and feedback loops to support iterative improvement and scalable deployment.</span><span data-ccp-props="{}"> </span></p></li></ul></div></div><div><div><p><span xml:lang="EN-US" data-contrast="auto">C. Regional Deployment, Capability & Market Support (Regions 1, 2 & 4)</span><span data-ccp-props="{}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="8" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Support regional and market deployment of ROAR, ensuring adoption, governance compliance, and integration into local ways of working.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="8" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Coordinate training, workshops, and simulations with Capability Building and regional CA teams.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="8" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Conduct market maturity assessments and provide structured feedback to strengthen readiness and capability over time.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="8" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Act as the primary liaison between central Rapid Response teams and regional CA Communications.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">D. Operational Rapid Response Responsibilities (Regions 1, 2 & 4)</span><span data-ccp-props="{}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="9" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Monitor, validate, and assess emerging issues in real time, defining escalation and response pathways.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="9" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Coordinate closely with Legal, Compliance, and regional teams to secure approvals and manage risk.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="9" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Develop and maintain response materials, including assessments, talking points, Q&As, and media responses.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="9" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Track execution of agreed actions and maintain structured feedback loops (post</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">action reviews, surveys, interviews) to inform ongoing system improvements.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><span xml:lang="EN-US" data-contrast="auto">E. Team Contribution & Ways of Working</span><span data-ccp-props="{}"> </span></p></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="10" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Actively contribute to the Comms & Engagement team and the wider Central Corporate Affairs community.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><ul style="list-style-type: disc;" role="list"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-listid="10" data-font="Symbol" data-leveltext="" aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Serve as an internal ambassador for ROAR, supporting engagement, adoption, and continuous improvement.</span><span data-ccp-props="{}"> </span></p></li></ul></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">We’re looking for someone with:</span><span data-ccp-props="{}"> </span></strong></p></div><div><ol style="list-style-type: decimal;" role="list" start="1"><li role="listitem" data-aria-level="1" data-aria-posinset="1" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">8–12 years of experience in Corporate Affairs, Public Affairs, Communications, Issues Management, Digital Intelligence, Monitoring & Insights, or relevant roles within multinational or matrixed organizations.</span><span data-ccp-props="{}"> </span></p></li></ol></div><div><ol style="list-style-type: decimal;" role="list" start="2"><li role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Demonstrated experience in designing, improving, or managing complex architectures, workflows, or operational intelligence systems.</span><span data-ccp-props="{}"> </span></p></li></ol></div><div><ol style="list-style-type: decimal;" role="list" start="3"><li role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Proven ability to translate user needs into structured functional requirements for AI or tech teams.</span><span data-ccp-props="{}"> </span></p></li></ol></div><div><ol style="list-style-type: decimal;" role="list" start="4"><li role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Experience working with AI</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">enabled processes, automation workflows, triage logic, and content</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">generation or compliance</span><span xml:lang="EN-US" data-contrast="auto">‑</span><span xml:lang="EN-US" data-contrast="auto">checking tools.</span><span data-ccp-props="{}"> </span></p></li></ol></div><div><ol style="list-style-type: decimal;" role="list" start="5"><li role="listitem" data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Track record in vendor management, including scope definition, SoWs, sprint cycles, acceptance testing, and system rollouts.</span><span data-ccp-props="{}"> </span></p></li></ol></div><div><ol style="list-style-type: decimal;" role="list" start="6"><li role="listitem" data-aria-level="1" data-aria-posinset="6" data-list-defn-props="{"335552541":0,"335559685":720,"335559991":360,"469769242":[65533,0],"469777803":"left","469777804":"%1.","469777815":"hybridMultilevel"}" data-listid="15" data-font="Calibri" data-leveltext="%1." aria-setsize="-1"><p><span xml:lang="EN-US" data-contrast="auto">Experience running UAT cycles, coordinating pilots with markets, and iterating solutions based on structured user feedback.</span><span data-ccp-props="{}"> </span></p></li></ol></div></div><div><p><span data-ccp-props="{}"> </span><strong><span xml:lang="EN-US" data-contrast="auto">Qualifications and Education Requirements </span><span data-ccp-props="{}"> </span></strong></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">Bachelor’s degree in communications, Political Science, Data & Analytics, Information Systems, International Relations, Media, Journalism, or a related field.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">Master’s degree preferred (e.g., Business Administration, Technology Management, Strategic Communications, Data Strategy, Public Policy).</span><span data-ccp-props="{}"> </span></p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">What we offer:</span><span data-ccp-props="{}"> </span></strong></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">Our success depends on the talented people who come to work every single day with a sense of purpose and an appetite for progress.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">You will join a company that invests in you. We will support your growth as an employee through individual development and structured career management. You will join a dynamic, fast-paced work environment in a constantly evolving industry. Our employees have the courage, curiosity, and conviction to see possibilities where others only see challenges. We offer a competitive salary and benefits package.</span><span data-ccp-props="{}"> </span></p></div><div><p><strong><span xml:lang="EN-US" data-contrast="auto">Join PMI and you too can:</span><span data-ccp-props="{}"> </span></strong></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">• Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">• Take pride in delivering our promise to society: to deliver a smoke-free future.</span><span data-ccp-props="{}"> </span></p></div><div><p><span xml:lang="EN-US" data-contrast="auto">For more information, please visit <a href="https://www.pmi.com">www.pmi.com</a> and </span><a href="http://www.pmiscience.com/" target="_blank" rel="noreferrer noopener"><span data-ccp-charstyle="Hyperlink">www.pmiscience.com</span></a><span xml:lang="EN-US" data-contrast="auto">. #LIHYBRID</span><span data-ccp-props="{}"> </span></p></div><div> </div><div><p><span xml:lang="EN-US" data-contrast="auto">#LIHYBRID</span><span data-ccp-props="{}"> </span></p></div>