Senior Operation Architect (FR/GER/ENG)

Responsibilities

• Development, design, and implementation of the overall operational solution with complex requirements.
• Occasionally implement the solutions you developed in the Service Management sub-project.
• Confidently present your concepts and operational performances to clients and internally at the management level.
• Represent Service Management as well as Operations during the offer phase.
• Continuous optimization of operational models based on personally gathered experiences from implementation projects.
• Regular interaction with customers, Operational Units, Solution Architects, Process Owners, and other Operation Architects.

Requirements

• Degree (University/Applied Sciences) in Business Administration and/or Business Informatics.
• Several years of professional experience in ITIL process knowledge and understanding business-related contexts.
• Extensive know-how in ICT solutions, product portfolio, and associated processes.
• Experience in executing highly complex projects involving processes, tools, organization, and service levels for major clients.
• Strong skills in process analysis, design, and engineering.
• Goal-oriented and customer-focused, with an entrepreneurial approach and behavior.
• Flexible, reliable, and autonomous working style, along with strong communication skills at all management levels.
• Work proficiency in German, English, and French.

What the company offers

• Opportunity to work in one of our offices in Switzerland or in your home office.
• Contact with agile working methods and the latest technologies.
• Flexible working hours to meet your personal needs.
• A pleasant working environment.
• Financial benefits.
• Exciting opportunities for professional development.