SOQ Specialist Switzerland (m/f/d)

Pfizer AG in Zurich seeks a mid-level SOQ Specialist to manage product quality complaints, lead investigations, and serve as an SOP reviewer in a hybrid role.

This position acts as a Subject Matter Expert for Standard Operating Procedures while supporting moderately complex projects through effective time management and short-term planning. The role focuses on ensuring compliance with Good Manufacturing and Distribution Practices during audits and inspections.

Responsibilities

• Collaborate with stakeholders to resolve product quality complaints and maintain GMP/GDP compliance during audits.
• Manage the complaint handling workflow to ensure alignment with internal policies and regulatory standards.
• Direct product quality investigations and track corrective actions to address marketplace compliance issues.
• Support audit Corrective & Preventive Actions, review repackaging and relabeling documentation, track Key Performance Indicators, and organize product training.
• Examine inquiry data to spot emerging patterns and trends.

Requirements

• A high school diploma with over eight years of experience, an associate degree with six years, a bachelor's with two years, or a master's/MBA with any relevant experience.
• Strong grasp of GDP and GMP regulations concerning medicinal product manufacturing and distribution.
• Exceptional organizational abilities to manage competing priorities.
• Strong interpersonal, communication, and teamwork skills for working with local, regional, and global teams.
• Proficiency in SAP and the Microsoft Office Suite.
• Technical capability to perform complex quality assurance and control duties.

Nice to have

• Background in the pharmaceutical industry, especially with Electronic Quality Management Systems.
• Experience in a supervisory capacity.
• Familiarity with complaint processing platforms and the ability to recommend system improvements.
• Experience leading product-focused training.
• Ability to interpret data for trend identification and clear communication.
• Strong judgment and decision-making capabilities.
• Capacity to mentor peers and review their work.
• Experience with AI tools like ChatGPT or Microsoft Copilot for problem-solving, including knowledge of responsible AI practices.
• Fluency in both German and English.

What the company offers

• Competitive compensation, vacation time, and pension benefits.
• Health and wellness initiatives including Healthy Pfizer Living, MyClubs membership, and sports events.
• Flexible working hours and remote work options.
• Career development through the Pfizer Learning Academy and Growth Gigs.
• An open, collaborative, and appreciative work environment.
• Opportunities to participate in social projects.

About the company

Pfizer operates as a patient-centric organization driven by the values of Courage, Excellence, Equity, and Joy. The company fosters a breakthrough culture dedicated to transforming millions of lives through its work.

• Patient-centric approach guided by core values.
• Breakthrough culture focused on transforming lives.
• Open, collaborative, and appreciative environment.
• Commitment to health, wellbeing, and social impact.

How to apply

Documents to submit:

• Cover Letter