Customer Success Manager

SPIRE AG seeks a Customer Success Manager to guide aviation clients through their post-sales journey, acting as a strategic advisor to ensure product adoption and long-term retention.

This position is responsible for managing a dedicated portfolio of aviation customers, serving as their main strategic partner from onboarding through renewal. The role focuses on ensuring clients fully leverage Spire’s aviation solutions while identifying opportunities for growth and maintaining high satisfaction levels.

Responsibilities

• Oversee the onboarding and implementation process to ensure a seamless handover from the sales team.
• Encourage and support the full utilization of Spire’s aviation products and data capabilities.
• Hold regular business reviews to assess progress against goals, demonstrate value, and spot upsell potential.
• Monitor account health proactively to mitigate risks and implement strategies that reduce churn.
• Collaborate with sales colleagues on renewals, contract expansions, and cross-selling efforts.
• Collect customer insights and relay market needs to Product and Engineering teams for improvement.
• Work with Technical Support and Engineering to resolve customer issues efficiently.
• Keep CRM records, success plans, and engagement logs up to date and accurate.
• Report on key performance indicators such as retention rates, renewals, adoption metrics, satisfaction scores, and NPS.
• Develop deep expertise in Spire’s aviation offerings and broader industry trends.

Requirements

• At least three years in Customer Success, Account Management, or a similar customer-facing role within SaaS, data, or technology sectors.
• Demonstrated track record of managing enterprise or commercial client relationships.
• Strong abilities in communication, presentation, and managing diverse stakeholders.
• A commercial mindset capable of spotting and pursuing growth opportunities.
• Ability to juggle multiple customer priorities across different time zones in a dynamic setting.
• Highly organized with meticulous attention to detail.
• Skill in explaining complex technical concepts to both technical and non-technical audiences.
• Experience working collaboratively with Sales, Product, Engineering, and Support departments.
• Self-driven with a proactive, customer-centric approach.
• Fluent proficiency in English.

Nice to have

• Background in aviation data, geospatial tracking, or related industries.
• Experience supporting enterprise SaaS, API, or data platform clients.
• Familiarity with CRM tools like HubSpot or Salesforce.
• Prior experience tracking customer success metrics such as retention, renewals, adoption, and NPS.

About the company

Spire Global operates the largest multi-purpose satellite constellation, providing space-to-cloud analytics. The company delivers advanced tracking for maritime, aviation, and weather data using proprietary algorithms and a global ground station network that ensures 24/7 real-time coverage.

• Operates the world’s largest multi-purpose satellite constellation.
• Provides advanced tracking for maritime, aviation, and weather sectors.
• Maintains a global ground station network for 24/7 real-time data coverage.