German-speaking Customer Service Experts - Work Remote In Greece

Mercier Consultancy Group seeks a German-speaking Customer Service Expert for a fully remote role based in Greece. The position involves handling multi-channel support, resolving inquiries, and maintaining high service standards.

This position places a German-speaking professional within a prestigious customer support operation located remotely in Greece. The role focuses on delivering empathetic, high-quality assistance to clients across various digital and voice channels, ensuring a seamless experience while adhering to strict data and performance protocols.

Responsibilities

• Provide fluent German-language support via phone, email, and live chat with a focus on empathy and quality.
• Investigate and resolve customer complaints, technical issues, and general inquiries promptly and professionally.
• Record all customer interactions accurately in the CRM system, ensuring strict adherence to data management rules.
• Guide users through products and troubleshooting steps to ensure a positive experience at every interaction.
• Work closely with internal teams, escalating complex cases to senior staff or specialists as needed.
• Achieve and surpass key performance metrics, including customer satisfaction scores, first-contact resolution rates, and handling times.
• Keep up-to-date with product changes, service updates, and company policies to provide accurate information.
• Support team culture by sharing feedback, assisting colleagues, and engaging in training and quality improvement activities.

Requirements

• Native or fluent proficiency in spoken and written German.
• Holding a valid EU passport or possessing the legal right to work in the European Union.
• Strong interpersonal abilities and a genuine commitment to delivering excellent customer experiences.
• Comfortable using CRM platforms, ticketing systems, and standard office software.
• Self-driven and solution-focused, with the ability to work efficiently and independently in a remote setting.

Nice to have

• Prior experience in customer support, contact centers, or other client-facing roles is highly valued.

What the company offers

• A competitive monthly salary tailored to your skills and industry experience.
• A fully paid relocation package covering return flights, airport transfers, and hotel stays for the move to Greece.
• Monthly performance bonuses based on dedication and results.
• Two additional salaries per year (13th and 14th month) for enhanced financial security.
• Comprehensive professional training provided at no cost to prepare you for the role.
• Full health insurance coverage.
• A remote work arrangement within Greece, promoting flexibility and work-life balance.
• Clear career development opportunities within a growing international organization.

About the company

Mercier Consultancy Group is recognized as one of Europe's leading and innovative firms in international recruitment and business process outsourcing. The organization prioritizes a people-first approach, striving to deliver a seamless and supportive recruitment experience for its candidates.

• Recognized as a forward-thinking and respected international firm in Europe.
• Commitment to a people-first recruitment philosophy.
• Focus on delivering a seamless experience for candidates and clients.