Agent 1st Level Debt Management

Aufgaben

• Handling customer inquiries regarding payment delays via phone in German, French, English, and Italian.
• Collecting outstanding claims (debt collection).
• Close collaboration with internal and external partners.
• Performing card blocks and unblocks, and triggering card replacements.
• Investigating transactions for potential fraud cases.

Anforderungen

• Commercial training or equivalent qualification, ideally with several years of experience in call center or risk management (pre-collection, credit checks, fraud department), preferably in the credit card environment.
• Secure, convincing appearance on the phone and ability to find the right arguments even in demanding situations.
• Flexible, exact and independent working style combined with quick comprehension and high quality awareness.
• Resilient, team-oriented and analytical thinking.
• Skilled use of MS Office.
• Fluent German skills, very good English and French skills in speech and writing required.

Von Vorteil

• Italian language skills are an advantage.

Was das Unternehmen bietet

• Careful introduction/onboarding.
• Possibility for home office.
• Attractive employment conditions.
• Advanced fringe benefits.
• Extensive decision-making authority.