(Assistant) Manager - Quality Management & Technology

PwC seeks a Manager for Quality Management & Technology in Zürich to enhance governance and risk processes using ServiceNow IRM and data analytics.

This position sits within the Assurance Risk & Quality function, where the primary objective is to protect the integrity of the Assurance practice. The role focuses on advancing the System of Quality Management by integrating technology, ensuring regulatory compliance, and fostering a culture of continuous improvement through structured governance and risk management.

Responsibilities

• Act as a primary subject matter expert and superuser for the ServiceNow IRM platform, guiding its strategic use.
• Provide hands-on support to stakeholders by answering operational questions, troubleshooting issues, and offering practical advice on platform usage.
• Convert quality management standards into actionable system workflows, including defining controls, monitoring activities, and reporting structures.
• Oversee the ongoing maintenance of the tool’s content, ensuring high data quality, accurate tagging, optimized dashboards, and proper access controls.
• Create and update user guides, training materials, and communication assets to drive adoption and consistent application of new processes.
• Extract, validate, and analyze data from the system to produce insightful reports and summaries for the QMSE team and senior leadership.
• Participate in the rollout and refinement of Audit Quality Indicator solutions and other tech-driven quality initiatives.
• Engage in ad hoc projects aimed at strengthening the overall effectiveness and evolution of the quality management system.

Requirements

• Professional background in audit, risk management, quality assurance, governance, or internal controls, with a demonstrated interest in quality systems.
• High digital proficiency and a strong desire to master ServiceNow IRM or comparable workflow and governance platforms.
• A structured, detail-oriented working style capable of deciphering complex processes and translating them into practical technical solutions.
• A service-focused attitude with the confidence to assist stakeholders, develop user guidance, and facilitate the adoption of new tools.
• Strong analytical and problem-solving skills, paired with curiosity and a willingness to learn about monitoring and continuous improvement methodologies.
• Ability to work collaboratively across teams and juggle multiple priorities in a fast-paced environment.
• Fluent command of English for all communication purposes.

Nice to have

• Prior hands-on experience with ServiceNow IRM, Power BI, Alteryx, or other reporting and workflow solutions.
• Proficiency in additional languages beyond English.

About the company

PwC Switzerland supports clients in building trust and reinventing their operations to transform complexity into a competitive advantage. The firm operates as part of a broader network that is both technology-driven and focused on empowering its people.

• The organization is part of a tech-forward network.
• The culture emphasizes empowering people within the firm.