Clienteling & Data Project Manager

The Clienteling & Data Project Manager at Richemont's Roger Dubuis brand will manage customer data quality, drive CRM strategy into actionable clienteling initiatives, and coordinate cross-functional execution to enhance customer engagement and retention.

Roger Dubuis, a contemporary Haute Horlogerie brand recognized for its bold designs and global boutique network, is seeking a Clienteling & Data Project Manager. This role focuses on transforming CRM strategy into effective clienteling actions, ensuring data quality, and supporting frontline teams in delivering personalized customer experiences.

Responsibilities

• Maintain and improve the accuracy, consistency, and richness of the customer database.
• Structure and segment data to enable targeted clienteling efforts.
• Convert CRM strategies into practical clienteling programs.
• Help store teams use customer insights to foster personalized interactions.
• Identify and target specific client groups for activation campaigns, including events and outreach.
• Oversee activation schedules and coordinate execution across departments.
• Track and analyze key performance indicators such as repurchase rates, purchase frequency, and average order value.
• Deliver regular performance reports with actionable recommendations.
• Serve as the primary liaison between boutiques, markets, marketing, and commercial teams.
• Ensure consistency across CRM efforts, share best practices, and drive adoption of clienteling tools and processes.

Requirements

• Bachelor's or Master's degree in Marketing, Business, or a related discipline.
• 3 to 7 years of professional experience in CRM, clienteling, or customer engagement.
• Hands-on experience with Salesforce and The View CRM platforms.
• Strong proficiency in Excel or comparable analytical software.

Nice to have

• Prior experience in retail, luxury, or premium market segments is highly valued.

About the company

Roger Dubuis operates with a strong sense of determination, pursuing excellence and leveraging unique expertise to create distinctive timepieces. The brand maintains a global presence through an exclusive network of boutiques and sales channels.

• Driven by determination and a relentless pursuit of excellence.
• Values unique skills and specialized expertise.
• Maintains a global presence through an exclusive sales and boutique network.