Clienteling & Data Project Manager

Roger Dubuis seeks a Clienteling & Data Project Manager in Meyrin to drive CRM strategy, manage customer data quality, and support boutique teams with actionable insights.

This position focuses on converting high-level CRM strategies into practical clienteling actions. The role serves as a bridge between commercial teams and frontline staff, ensuring that customer data is structured effectively to support personalized engagement and drive business results.

Responsibilities

• Maintain the accuracy, consistency, and enrichment levels of the customer database.
• Structure and segment data to enable precise clienteling activities.
• Convert CRM strategies into concrete initiatives for client engagement.
• Assist boutique teams in using customer insights to foster personalized interactions.
• Identify target client segments to aid in planning and executing activation campaigns.
• Oversee activation schedules and coordinate execution across different departments.
• Monitor key performance indicators related to engagement and retention, including repurchase rates and average basket size.
• Deliver regular performance reports containing actionable insights.
• Serve as the primary liaison between boutiques, markets, marketing, and commercial units.
• Ensure uniformity in CRM initiatives and share best practices across the organization.

Requirements

• Bachelor’s or Master’s degree in Marketing, Business, or a related discipline.
• Three to seven years of professional experience in CRM, clienteling, or customer engagement.
• Hands-on experience with Salesforce and The View CRM platforms.
• Strong proficiency in Excel or comparable analytical software.

Nice to have

• Prior experience working in retail, luxury, or premium market sectors.

About the company

Roger Dubuis is a Geneva-based Swiss Maison specializing in contemporary Haute Horlogerie. The brand is defined by boldness and extravagance, driven by a strong determination to achieve excellence. Its identity is shaped by a relentless pursuit of the perfect gesture and the development of unique, specialized skills.

• The brand embodies boldness and extravagance in its creations.
• Determination serves as the core driving force behind the Maison's identity.
• There is a continuous quest for excellence and the refinement of unique craftsmanship.
• The company values the long search for the right gesture in its processes.