CLIENT EXPERIENCE PROJECT MANAGER

Roger Dubuis seeks a Client Experience Project Manager in Meyrin, CH, to lead the development and deployment of innovative in-store and digital client experiences that showcase the brand's heritage.

The company is looking for a professional to take full ownership of creating and implementing unique client journeys across physical boutiques and online channels. This role requires rigorous coordination and a strong focus on the customer to effectively bring the brand's manufacturing history to life for clients worldwide.

Responsibilities

• Oversee the complete lifecycle of in-store client experiences, ensuring brand storytelling is seamlessly integrated.
• Coordinate the installation and management of interactive and phygital setups for all new point-of-sale locations.
• Handle the deployment of in-store screens and audiovisual content in partnership with external agencies.
• Embed manufacture storytelling materials into retail software systems.
• Manage project budgets, including purchase orders, invoice monitoring, and financial forecasting.
• Develop reporting structures to assess the impact of experiences and drive continuous improvement.
• Collaborate with the Manufacture Ateliers, Heritage, and Product Marketing teams to source relevant watchmaking content.
• Align with Store Design, Visual Merchandising, and commercial teams on timelines, logistics, and brand standards.
• Serve as the main liaison for markets during rollout phases.
• Create usage guidelines and training materials to support the adoption of new tools at points of sale.
• Lead pilot projects to enhance the online watchmaking experience alongside digital and CRM teams.
• Integrate heritage content onto the official website.
• Direct the development of new features for the online booking platform.
• Ensure consistent execution of brand guidelines across all global markets.

Requirements

• 5 to 7 years of experience in project management within luxury retail, client experience, visual merchandising, or trade marketing.
• Proven success in deploying phygital tools or experiential retail installations across multiple regions.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Excellent communication and presentation abilities.
• Fluency in both French and English is mandatory.

Nice to have

• Knowledge of boutique rollout processes and general retail operations.
• Experience with project management and reporting software.

About the company

Roger Dubuis operates within a legacy defined by technical ingenuity and understated sophistication. The associated Manufacture is renowned for its inventive spirit, having created over 1,300 calibres and secured more than 400 patents, earning the title of Watchmaker of Watchmakers.

• Driven by an unquenchable thirst for innovation and creativity.
• Commitment to combining technical excellence with aesthetic beauty.
• Focus on creating fine timepieces with distinctively understated sophistication.