CLIENT EXPERIENCE PROJECT MANAGER

Responsibilities

• Lead the end-to-end development and implementation of in-store client experiences integrating brand storytelling
• Interactive and phygital installations of new Client Experience in all new POS openings
• In-store screen deployment and audiovisual experiences in all POS in coordination with external agency
• Integration of manufacture storytelling content into retail software platforms
• Full ownership of related project budgets: purchase orders, invoice tracking, financial forecasting
• Reporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement
• Source watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team
• Coordinate planning, installation and animation of new tools with dedicated teams
• Manage the end-to-end implementation of client experience initiatives for new boutique openings and existing locations
• Ensure consistent execution and adherence to brand guidelines across all markets
• Collaborate with Store Design Planning , VM, and commercial teams to align on timelines, installation logistics, and brand standards
• Act as the primary point of contact for markets throughout rollout phases

Requirements

• 5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing
• Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
• Cross-functional project management: ability to coordinate multiple internal stakeholders and external vendors
• Strong business acumen combined with a genuine sensitivity to luxury brand codes
• Analytical mindset: comfortable building and interpreting reporting frameworks and performance data
• Proficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus
• Client-centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes
• Excellent communication and presentation skills
• Curious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas
• Detail-oriented and highly organised, able to manage multiple concurrent projects
• Languages: French & English mandatory (working languages)

Nice to have

• Familiarity with boutique rollout processes and retail operations is a plus
• familiarity with project management and reporting tools is a plus