The company seeks a senior professional to lead retail operations and global concierge services for its Geneva flagship and worldwide boutiques, ensuring exceptional client experiences and operational excellence.
This position bridges headquarters and boutique operations, establishing standards, key performance indicators, and processes for every market. The role supports the revival of Universal Genève by focusing on a seamless, personal, and elevated client journey.
Responsibilities
- Establish and maintain the operational framework for the Geneva flagship, then expand these practices internationally.
- Create scalable service rituals, processes, and standards for global retail operations.
- Manage daily boutique activities while developing procedures for consistent international deployment.
- Ensure adherence to international tax laws, customs rules, and trade legislation.
- Coordinate the export and delivery of bespoke creations, handling logistics and customs documentation.
- Track operational performance, identify friction points, and implement improvements to support commercial results.
- Define, track, and steer the KPIs for both the retail and concierge teams.
- Oversee stock and merchandising management, ensuring inventory levels and product presentation reflect Maison standards.
- Lead the Maison’s concierge function globally, managing the concierge team and setting VIC/VVIC service standards.
- Build and maintain a network across the world's finest hotels, restaurants, and cultural institutions for client treatment.
- Work closely with the sales team to prepare important client visits, ensuring environment and hospitality are perfectly in place.
- Define the Maison’s global after-sales standards and act as the point of accountability between the boutique, repair center, and client.
- Manage the secure global delivery of remote purchases, coordinating logistics, customs, insurance, and client communication.
- Act as the operational link between UG HQ and all retail locations globally, translating strategic direction into executable processes.
- Drive performance across retail and concierge teams, setting clear expectations and conducting regular reviews.
- Support the Boutique Director in building the boutique’s internal culture of excellence and coaching the team.
Requirements
- 6 to 8 years of experience in luxury retail operations at a senior level.
- Experience working across international markets.
- Real understanding of what running a high-end boutique demands day to day.
- Process-driven and highly organized, with a hands-on mindset to build operational frameworks from scratch.
- Proven experience in developing and implementing retail strategies and best operational practices across multiple locations.
- Comfortable owning performance data, setting KPIs, and using metrics to drive tangible improvements.
- Real knowledge of the Geneva market.
- Completely fluent in French and English.
Nice to have
- Established network across the international luxury ecosystem.
- Additional languages.
What the company offers
- Home office (depending on position requirements)
- Referral program
- Development opportunities
- Culture of feedback
- Competitive benefits
About the company
Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance. The Maison unites technical excellence with refined design, crafting timepieces with precision, creativity, and attention to detail. The company prioritizes the well-being of employees by fostering an environment of diversity, equity, and inclusion. The company encourages authenticity and contributes to a shared mission to redefine luxury.
- Universal Genève is an iconic Swiss watchmaking Maison celebrated for its rich heritage and timeless elegance.
- The Maison unites technical excellence with refined design, crafting timepieces with precision, creativity, and attention to detail.
- The company prioritizes the well-being of employees by fostering an environment of diversity, equity, and inclusion.
- The company encourages authenticity and contributes to a shared mission to redefine luxury.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.