The company seeks a senior Boutique Director to launch Universal Genève's first global flagship in Geneva, overseeing all operations, team building, and high-value client relationships.
Universal Genève is launching its first-ever boutique worldwide in Geneva, marking a new era for the brand. The selected director will define the flagship's identity, build the team from scratch, and establish the brand's retail foundation in this key market.
Responsibilities
- Provide a highly personalized and exceptional experience for both local and international clients.
- Manage the entire client journey from initial contact to final delivery without any handoffs.
- Develop bespoke clienteling strategies to enhance customer loyalty.
- Serve as the primary brand ambassador for Universal Genève at the highest level.
- Establish strategic partnerships with Geneva's elite ecosystem.
- Organize and host exclusive private viewings and tailored experiences.
- Take full ownership of the boutique's P&L and drive high-value client business.
- Monitor market trends and business metrics to adapt strategies accordingly.
- Oversee daily operations, inventory management, and boutique security.
- Recruit and build a team from scratch, including client advisors and a concierge.
- Coach and mentor the team directly on the boutique floor.
- Ensure seamless collaboration with the UG HQ team and the conciergerie.
Requirements
- Minimum of 8 years in a senior leadership role within a luxury retail environment.
- Deep understanding of the luxury watch market and a proven track record of driving high-value client business.
- Profound knowledge of the Geneva and Swiss market.
- Expert in relationship management and clienteling.
- Completely fluent in French and English.
Nice to have
- Background in fine watchmaking.
- Exceptional track record in high jewelry, hospitality or luxury fashion.
- An established local network.
- Additional languages.
What the company offers
- Home office (depending on position requirements).
- Referral program.
- Development opportunities.
- Culture of feedback.
- Competitive benefits.
About the company
Universal Genève connects art, architecture, and watchmaking prestige. The brand is reinterpreted from a contemporary perspective, revealing a refined balance between functional beauty, design precision, and mechanical mastery. The company encourages authenticity and contributes to a shared mission to redefine luxury. The company prioritizes employee well-being by fostering an environment of diversity, equity and inclusion.
- Universal Genève connects art, architecture, and watchmaking prestige.
- The brand is reinterpreted from a contemporary perspective, revealing a refined balance between functional beauty, design precision, and mechanical mastery.
- The company encourages authenticity and contributes to a shared mission to redefine luxury.
- The company prioritizes employee well-being by fostering an environment of diversity, equity and inclusion.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.