Boutique Manager

Roger Dubuis seeks a Boutique Manager in St. Moritz to lead a multicultural team, drive commercial results, and deliver exceptional luxury client experiences at its flagship location.

The Boutique Manager leads an emblematic location with international visibility, responsible for achieving sales targets while ensuring operational excellence. This position focuses on developing team capabilities and delivering the distinctive customer experiences that define the Maison's identity.

Responsibilities

• Enhance key retail performance metrics.
• Foster team growth through training and skill development.
• Control and optimize operational expenditures.
• Build a motivating workplace culture that supports learning and high performance.
• Oversee daily staff management, coaching, and professional development.
• Align daily activities with the boutique’s strategic goals and objectives.
• Act as the primary ambassador for the brand’s image and values to all stakeholders.
• Coordinate seamless customer journeys, including hospitality, personalized services, and exclusive events.
• Maintain and activate the client database to support strategic and tactical initiatives.
• Implement the annual customer strategy and event calendar effectively.
• Monitor daily operations to promote efficiency and continuous improvement.

Requirements

• Master’s degree or equivalent qualification.
• Over ten years of retail management experience, including leading large teams.
• Proven leadership, communication, and business acumen with a customer focus.
• Strong organizational abilities and strategic long-term planning skills.
• Deep expertise in clienteling and managing high-net-worth individuals.
• A results-driven mindset with a focus on performance.
• Excellent analytical capabilities and understanding of retail productivity drivers.
• Experience working in international settings.
• Fluency in both German and English.
• Proficiency with digital tools and an interest in emerging technologies.
• Strong interpersonal and relationship-building skills.
• Flexibility to work weekends and travel for training or client events.

Nice to have

• Familiarity with the luxury goods market, particularly jewelry and watchmaking.

About the company

Roger Dubuis operates under Richemont, a global leader in the luxury sector known for its jewelry, watches, and high-end accessories. Each house within the group maintains a distinct heritage of style, quality, and craftsmanship. The company balances preservation of tradition with innovation, fostering creativity to design products that reflect its core values. The organization also serves as a development ground for future talent and modern operating models.

• Part of a global luxury leader specializing in jewelry, watches, and accessories.
• Commitment to preserving the unique heritage and identity of each house.
• Focus on craftsmanship, quality, and timeless style.
• Encouragement of permanent creativity and innovation in product design.
• Role as an incubator for developing top talent and future business models.