Boutique Manager

Richemont seeks a Boutique Manager in St. Moritz to lead a multicultural team, drive commercial results, and deliver exceptional luxury customer experiences.

This position serves as the inspiring leader and ambassador for an iconic boutique with global significance. The manager is responsible for developing a diverse team while meeting commercial targets and ensuring every client interaction is memorable. The role bridges strategic goals with daily operations, fostering an environment where performance and personal growth thrive.

Responsibilities

• Enhance retail performance metrics, refine team capabilities, and control operational expenses.
• Foster a supportive workplace culture that motivates staff to learn, grow, and excel.
• Convert the boutique’s strategic vision into clear individual and group objectives.
• Act as the primary representative of the brand’s image and core values to both staff and the public.
• Coordinate all aspects of the client journey, including hospitality standards and special event planning.
• Maintain and activate the client database with a focus on quality and strategic engagement.
• Implement customer-focused strategies and annual initiatives to boost brand appeal.
• Oversee daily operations while promoting a mindset of efficiency and ongoing improvement.

Requirements

• Hold a Master’s degree or an equivalent qualification.
• Possess over ten years of retail experience, specifically in leading and developing large teams.
• Demonstrate robust leadership, communication, and management abilities.
• Show strong organizational talent and the capacity for long-term strategic thinking.
• Exhibit deep expertise in clienteling and managing high-profile VIP relationships.
• Apply excellent analytical skills to understand and leverage retail productivity drivers.
• Have prior experience working within international settings.
• Be fluent in both German and English.
• Display strong digital proficiency and a keen interest in emerging technologies and media.
• Be available for weekend shifts and travel for training sessions or events.

Nice to have

• Familiarity with the luxury market, particularly within jewelry and watchmaking fields.

About the company

Richemont stands as a global leader in the luxury industry, housing renowned brands dedicated to jewelry, timepieces, and premium accessories. The organization honors the unique heritage and identity of each house while driving innovation through constant creativity. The boutique environment acts as a training ground for future talent, professions, and operational models.

• The company balances the preservation of traditional house heritage with continuous creative innovation.
• Boutiques serve as incubators for developing top-tier talent and forward-thinking operating models.
• Richemont comprises specialized houses focused on jewelry, watches, and high-end accessories.