Shop Manager Geneva

L Dot R Aphael seeks a mid-level Shop Manager for its Geneva boutique and spa, responsible for daily operations, team leadership, and driving luxury cosmetics sales and personalized wellness experiences. The role requires fluency in English and French and experience in high-end retail or spa management.

The Shop Manager will oversee the daily operations of L.RAPHAEL’s flagship boutique and spa in Geneva, ensuring exceptional client experiences in luxury cosmetics and wellness services. Reporting to the COO, this role drives sales, manages a small team, and upholds the brand’s standards of innovation, elegance, and excellence in a fast-paced, high-end environment.

Responsibilities

• Lead and support a team of two sales associates or spa therapists through training, coaching, and performance reviews.
• Promote a positive, collaborative team culture aligned with L.RAPHAEL’s core values.
• Plan staff schedules to ensure optimal coverage for retail and spa services while meeting compliance standards.
• Boost sales of luxury cosmetics by implementing targeted strategies, client consultations, and special events.
• Review sales data, track inventory, and apply merchandising techniques to improve store presentation and product access.
• Develop strong relationships with high-net-worth clients using CRM tools to personalize service and increase loyalty program sign-ups.
• Manage the spa treatment area, ensuring all appointments, treatments, and protocols are delivered flawlessly.
• Coordinate with therapists to schedule, follow up on, and collect feedback for wellness services.
• Integrate retail and spa offerings by suggesting complementary cosmetics during treatments.
• Handle daily operations including opening and closing procedures, cash handling, stock replenishment, and vendor coordination.
• Ensure compliance with Swiss retail, health, safety, and data privacy regulations, as well as brand presentation standards.
• Track KPIs such as sales conversion, client retention, and treatment usage, and report findings to the CO表.
• Support the company’s global expansion by identifying local partnership, event, or pop-up opportunities in Geneva.
• Address client concerns professionally, turning challenges into opportunities to strengthen brand loyalty.

Requirements

• At least 3-5 years of retail management experience, ideally in luxury cosmetics, beauty, or wellness.
• Demonstrated success in managing small teams (2-5 people) and meeting sales goals in a premium retail setting.
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
• Fluency in both English and French.

Nice to have

• Prior experience in spa or hospitality operations is preferred.
• Substantial professional experience in luxury retail may be accepted in place of a degree.

What the company offers

• Join a global Swiss luxury brand leading innovation in wellness and longevity.
• Work alongside a visionary CEO and collaborate with prestigious partners such as Four Seasons.
• Experience a dynamic, supportive, and inspiring work environment in central Geneva.

About the company

L.RAPHAEL is a global Swiss luxury brand focused on wellness and longevity, committed to innovation, elegance, and excellence. The company fosters a dynamic, supportive, and inspiring workplace culture.

• Innovation is central to the brand’s approach to wellness and product development.
• Elegance and attention to detail define the brand’s identity and client experience.
• Excellence in service and operations is a core value.
• The work environment is dynamic, supportive, and designed to inspire creativity and growth.