Customer Success Manager (remote/hybrid – Canada)

Gilytics seeks a Customer Success Manager to drive adoption of its cloud-based infrastructure planning platform. This remote role requires strong technical knowledge of energy networks and bilingual proficiency in French and English.

The company is modernizing the design of energy, telecom, and transport infrastructure via a cloud platform that automates routing, design, and analysis. In this position, you will help clients navigate the complexities of linear infrastructure planning while collaborating closely with internal teams to shape the product’s evolution.

Responsibilities

• Lead software onboarding processes for new clients to guarantee a smooth start.
• Deliver training sessions and communicate updates regarding new product capabilities.
• Facilitate workshops that highlight practical use cases and industry best practices.
• Create and manage customer events that encourage knowledge sharing and collaboration.
• Detect client challenges and develop effective product integrations to address them.
• Act as the client’s advocate by working with the product team to resolve issues.
• Serve as the liaison between sales, customers, and product development departments.
• Maintain high levels of client engagement and consistent product usage.
• Prioritize incoming requests and coordinate with developers to provide quick solutions.
• Spot upselling potential and facilitate smooth subscription renewals.
• Streamline the support workflow to handle inquiries more efficiently.
• Establish and track key performance indicators related to customer engagement.
• Train marketing and sales staff on product features to improve external communication.

Requirements

• Master’s degree in Geoinformatics, Environmental/Civil or Electrical Engineering, Physics, or a related technical field.
• 4+ years of professional experience in B2B customer relationship management, customer success, or product management.
• Solid understanding of energy network planning, spatial and environmental assessment, and GIS-based modelling.
• Proven ability to manage international enterprise clients.
• Experience in project management, requirements analysis, and conceptual system design.
• French and English native or professional proficiency (spoken and written).
• Residence in Canada with valid stay permit.

Nice to have

• A business degree combined with strong technical acumen and understanding of spatial or energy systems.
• Experience within SaaS, GIS, utilities, or energy sectors.
• Professional proficiency in Spanish, or Portuguese or any other language.

What the company offers

• Direct impact on the global energy transition through disruptive technology.
• Join a fast-paced, impact-driven tech startup and grow alongside a highly motivated team.
• Flexibility of remote work within Germany or on-site work.
• Flexible working hours and a dynamic, friendly, and agile culture.
• High level of autonomy and direct influence on key decisions.
• Corporate laptop and smartphone are provided.

About the company

Gilytics operates as a fast-paced, impact-driven tech startup with a highly motivated team. The culture is dynamic, friendly, and agile, valuing autonomy and direct influence on key decisions.

• Fast-paced, impact-driven tech startup environment.
• Dynamic, friendly, and agile culture.
• Values autonomy and direct influence on key decisions.