Customer Success Manager - US

Tufin Software Technologies seeks a Senior Customer Success Manager to lead enterprise client adoption and serve as a trusted advisor for the US market.

The company is looking for a professional to manage a portfolio of enterprise accounts, ensuring they successfully adopt the Tufin platform. This role acts as the primary advocate for clients, guiding them through their entire lifecycle to achieve defined business outcomes.

Responsibilities

• Oversee enterprise accounts enrolled in the Guided Success program.
• Collaborate with client leadership, internal champions, and stakeholders to execute adoption strategies.
• Facilitate key meetings including kickoffs, success reviews, adoption checks, and quarterly business reviews.
• Track customer health metrics, product usage, and progress toward agreed-upon success goals.
• Align Technical Account Managers, Professional Services, Support, and other internal groups to address client needs.
• Handle customer escalations, ensuring prompt communication and effective resolution.
• Work with the Sales team on renewal strategies and spot potential for account expansion.
• Act as the customer voice by sharing insights and feedback with Product Management and other internal departments.

Requirements

• Bachelor's degree or comparable professional experience.
• At least five years in Customer Success, Enterprise Account Management, Consulting, Technical Account Management, Professional Services, Sales Engineering, Technical Support, or a related enterprise-facing position.
• Proven track record of managing enterprise SaaS or software clients.
• Strong ability to communicate with executives and build lasting relationships.
• Excellent organizational, presentation, and problem-solving capabilities.
• Skill in coordinating cross-functional teams while handling multiple client engagements.
• A customer-centric approach focused on delivering measurable value.
• Background in networking, cybersecurity, cloud security, or enterprise infrastructure.

Nice to have

• Knowledge of major network security vendors like Cisco, Palo Alto Networks, Check Point, and Fortinet.
• Experience using Salesforce and other Customer Success platforms.
• Understanding of customer adoption metrics, health measurement, and value realization.

About the company

The organization is driven by a culture that emphasizes taking ownership of outcomes, driving necessary changes, and delivering tangible results.

• Focuses on driving change and owning outcomes to deliver results.