Customer Success Manager

Enterprise Bot GmbH seeks a Customer Success Manager in Zürich to guide clients through AI solution implementation and ensure measurable success within a hybrid work model.

Operating within a conversational AI firm that delivers GenAI and automation software, this position is responsible for steering customers from initial discovery through implementation to achieving tangible results. The role ensures that AI solutions are effectively adopted and continue to deliver value over time.

Responsibilities

• Onboard new clients by establishing clear implementation roadmaps, defining milestones, and setting key performance indicators.
• Customize conversational AI bots, automation workflows, and system integrations to fit specific client use cases.
• Oversee User Acceptance Testing (UAT) processes to guarantee the quality and reliability of deployed bots.
• Track bot performance metrics and customer feedback to propose necessary improvements and optimizations.
• Lead regular business reviews and analyze performance data to verify that clients are meeting their objectives.
• Develop and maintain strong, trust-based long-term relationships with clients to support mutual growth.
• Deliver training sessions, enablement workshops, and comprehensive documentation to empower client teams.
• Communicate customer insights and feedback to product and engineering teams to drive product enhancements.
• Collaborate with sales to identify opportunities for contract renewals, expansions, and upselling.

Requirements

• Native-level fluency in German, Swiss-German, and French.
• Strong professional communication skills in English.
• A Bachelor’s or Master’s degree in Business Administration, Computer Science, or a related discipline.
• Three to five years of experience in Customer Success, Project Management, Implementation, or Technical Account Management.
• Demonstrated experience in partner enablement, including training, mentoring, and supporting implementation partners.
• Strong analytical capabilities to interpret data and convert insights into actionable recommendations.
• Excellent verbal and written communication skills, along with strong presentation abilities.
• Proven ability to manage multiple client projects simultaneously while meeting strict deadlines.

Nice to have

• Proficiency in Spanish is considered an advantage.
• Practical experience or understanding of automation workflows, bot development, system integrations, and QA testing.
• Knowledge of AI/NLP solutions, APIs, and low-code/no-code platforms.

What the company offers

• Join a rapidly growing AI company developing cutting-edge conversational AI products.
• Work within a diverse, global team that prioritizes collaboration, open feedback, and a strong customer focus.
• Enjoy high levels of ownership and autonomy, with the opportunity to directly shape solutions and make an impact.
• Gain direct exposure to enterprise clients and real-world AI implementations.

About the company

Enterprise Bot GmbH fosters an open, progressive culture characterized by flat hierarchies and the use of state-of-the-art technology. The global team comprises more than 70 highly skilled professionals from diverse backgrounds who value passion, purpose, challenge, and fun in their work environment.

• Open, progressive culture with flat hierarchies.
• Values passion, purpose, challenge, and fun.
• Global team of over 70 skilled professionals from diverse backgrounds.