Employee Backoffice

Cornèr Bank seeks a Mid-level Employee Backoffice professional in Lugano to manage customer inquiries and administrative tasks for the Cornèrcard team across four languages.

This position supports the Backoffice team at Cornèrcard by handling administrative duties and ensuring the department operates smoothly. The role focuses on maintaining data integrity and facilitating efficient communication with cardholders.

Responsibilities

• Process customer inquiries and written correspondence in German, French, Italian, and English.
• Update and manage customer records for credit and prepaid cards, ensuring data accuracy within company systems.
• Analyze and resolve complaints, requests, and inquiries related to payment cards.
• Handle all requests promptly and accurately to maintain high customer satisfaction levels.
• Adhere to internal procedures, quality standards, and regulatory requirements.
• Identify solutions for customer issues and escalate complex cases to the appropriate departments.
• Prepare and process operational reports, lists, and other back-office documentation.
• Maintain comprehensive and accurate documentation across all information systems.

Requirements

• Proficiency in Microsoft Office, specifically Excel, Word, and Outlook.
• Strong IT skills to work efficiently across multiple systems simultaneously.
• High attention to detail, reliability, and accuracy.
• Excellent customer service orientation, organizational skills, and problem-solving abilities.
• Fluency in German, French, Italian, and English, both written and spoken.
• Previous experience in a similar customer service, back-office, or administrative role, preferably in banking or financial services.
• Residence in Ticino or willingness to relocate to the area.

What the company offers

• Flexibility in working from home and managing working hours to support work-life balance.
• Numerous benefits and incentives.
• Well-being, motivational, and team-building activities.

About the company

Cornèr Bank values a healthy work-life balance and promotes well-being, motivation, and team-building among its employees.

• The company prioritizes a healthy work-life balance.
• Well-being, motivation, and team-building are actively promoted.