German Speaking - Bank Customer Service in Malta - Sales Exp. Required

German-speaking Bank Customer Service Representative role in Malta, requiring sales experience and customer service skills. Full-time onsite position with relocation support and career growth opportunities.

The role is for a German-speaking Bank Customer Service Representative in Malta, designed for candidates with a sales background and strong customer service abilities. It focuses on delivering banking solutions and promoting financial products, while offering career advancement and exposure to Malta’s culture and climate.

Responsibilities

• Answer customer questions about banking products and services in German and English.
• Use sales experience to evaluate customer needs and suggest suitable financial solutions.
• Help customers open accounts, inquire about products, and complete banking transactions.
• Work with the sales team to meet and surpass sales goals.
• Handle customer complaints and resolve issues quickly to ensure satisfaction.
• Record all customer interactions and transactions accurately in company systems.
• Stay current with banking regulations and available financial products.

Requirements

• Fluent in German and proficient in English.
• At least 2 years of customer service experience, preferably in banking or sales.
• Demonstrated success in meeting sales targets and providing excellent customer service.
• Strong verbal and written communication abilities.
• Ability to handle pressure and manage multiple tasks efficiently.
• Willingness to relocate to Malta and adapt to a new professional and cultural setting.

Nice to have

• Knowledge of additional languages is beneficial.
• Experience with banking software and CRM systems is preferred.

What the company offers

• Opportunities for career advancement within a global bank.
• International and diverse workplace environment.
• Competitive performance-based bonuses.
• Lower cost of living in Malta.
• Annual salary of €25,000, excluding bonuses.
• Health care benefits and various discounts.
• Fully funded training provided by certified instructors.
• Modern office facilities with comfortable break areas.
• Organized special events and community/social responsibility programs.
• Employment with a Great Place to Work-Certified Company.
• Relocation package available, assessed on a case-by-case basis.

About the company

The company is a Great Place to Work-Certified organization that fosters a diverse and international work environment. It actively supports community and social responsibility initiatives.

• Recognized as a Great Place to Work-Certified Company.
• Offers a diverse and international workplace.
• Supports community and social responsibility efforts.