Mercier Consultancy Group seeks a German-speaking Customer Service representative for Miele. This remote role requires relocation to Greece and involves handling inquiries, resolving complaints, and maintaining CRM records.
The company is looking for a professional to act as the primary point of contact for Miele customers. The successful candidate will be employed directly by a partner digital solutions provider based in Greece, focusing on delivering high-quality support and ensuring customer satisfaction through various communication channels.
Responsibilities
- Manage customer questions and requests from Dutch-speaking clients using phone, chat, and other digital channels.
- Address and resolve customer complaints in a professional manner to ensure high satisfaction levels.
- Record all customer interactions accurately within the CRM system.
- Work with internal departments to enhance product support and streamline service processes.
Requirements
- Native-level proficiency in German, both written and spoken, is mandatory.
- English language skills must reach at least B2 level.
- Candidates must be willing to relocate to Greece for this position.
What the company offers
- A fully covered relocation package that includes flights, transfers, and hotel accommodation.
- Ongoing assistance and support throughout the relocation process.
- Comprehensive training provided at no cost to the employee.
- Health insurance coverage.
- A competitive monthly salary.
- Two additional salaries per year (13th and 14th month pay).
- Monthly performance-based bonuses.
- Opportunities for stable career growth within a large multinational organization.
About the company
The employer is recognized as an industry-leading provider of digital solutions and customer service.
- The company is an industry-leading digital solutions and customer service provider.
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.