German Speaking - Customer Service in Malta - Fully Paid Relocation

German-speaking Customer Service Representative role in Malta with a fully paid relocation package. Full-time, hybrid position in the iGaming industry with a yearly salary of €24,000 excluding bonuses.

This position is for a German-speaking Customer Service Representative based in Malta, working within a dynamic team in the iGaming sector. The role includes a fully paid relocation package to support the transition to Malta.

Responsibilities

• Deliver high-quality customer support to German-speaking clients through live chat, email, and phone.
• Handle inquiries related to gaming accounts, promotions, and technical problems.
• Resolve customer issues quickly to maintain satisfaction levels.
• Keep detailed and accurate records of all customer interactions and feedback.
• Work with team members to enhance overall customer service standards.
• Stay informed about product updates and industry developments to provide knowledgeable assistance.

Requirements

• Fluent German and proficient English communication skills.
• Prior experience in customer service, preferably in iGaming or online gaming.
• Strong interpersonal and communication abilities.
• Capacity to manage multiple tasks in a fast-paced setting.
• Effective problem-solving skills focused on customer needs.
• Willingness to relocate to Malta and adapt to a new lifestyle.

Nice to have

• Knowledge of additional languages is beneficial.
• Experience with customer support tools and CRM systems is advantageous.

What the company offers

• Opportunities for career advancement within a recognized company.
• International and diverse workplace environment.
• Competitive performance-based bonuses.
• Lower cost of living in Malta.
• Hybrid work model with flexibility.
• Annual salary of €24,000, excluding bonuses.
• Health care benefits and various discounts.
• Fully funded training provided by certified instructors.
• Modern office facilities with comfortable break areas.
• Organized company events and community/social responsibility programs.
• Employment with a Great Place to Work-Certified Company.
• Relocation support including flights and all-inclusive hotel stay.

About the company

The company is a Great Place to Work-Certified organization that fosters a vibrant, international, and diverse workplace. It emphasizes community engagement and social responsibility initiatives.

• Recognized as a Great Place to Work-Certified Company.
• Supports an international and diverse work environment.
• Commits to community and social responsibility efforts.