German Speaking - Customer Support Agent iGaming in Malta - Relocation Included

German-speaking Customer Support Agent role in the iGaming industry in Malta, offering relocation support and a hybrid work model. The position requires fluency in German and English, with experience in customer service preferred.

This position is for a German-speaking Customer Support Agent in the iGaming sector based in Malta, providing an opportunity to live and work in a dynamic international environment while supporting clients in their native language.

Responsibilities

• Provide high-quality customer support to German-speaking clients through chat, email, and phone channels.
• Resolve customer queries and issues promptly and professionally.
• Explain gaming services clearly to improve client understanding and satisfaction.
• Work with colleagues to uphold service excellence and operational efficiency.
• Record customer interactions accurately in the CRM system.
• Gather and review customer feedback to help improve service delivery.
• Take part in training programs to strengthen product knowledge and support skills.

Requirements

• Fluent in German and proficient in English.
• Previous experience in customer service or a similar role is preferred.
• Strong communication and interpersonal abilities with a focus on excellent customer care.
• Capable of handling multiple tasks and prioritizing in a fast-paced setting.
• Willingness to relocate to Malta and adjust to a new cultural environment.

Nice to have

• Knowledge of additional languages is beneficial.
• Experience with CRM systems and support tools is an advantage.
• Interest in gaming and familiarity with the iGaming industry will be considered a plus.

What the company offers

• Opportunities for career advancement within a well-known iGaming company.
• An international and diverse workplace environment.
• Competitive performance-based bonuses.
• Lower cost of living in Malta.
• Hybrid work arrangement.
• Annual salary of €25,000, excluding bonuses.
• Health care benefits and various discounts.
• Fully funded training provided by certified instructors.
• Modern office facilities with comfortable break areas.
• Organized special events and participation in community and social responsibility programs.
• Employment with a Great Place to Work-certified company.
• Relocation package available, assessed on a case-by-case basis.

About the company

The company is a recognized iGaming business with a Great Place to Work certification, fostering a diverse and international workplace. It emphasizes community engagement and social responsibility initiatives.

• Diverse and international work environment.
• Commitment to community and social responsibility.
• Certified as a Great Place to Work.