German Speaking - Customer Support iGaming in Malta - Relocation Included

Next Job Abroad seeks a junior German-speaking Customer Support Agent for the iGaming sector in Malta. The role includes relocation support and a hybrid work model, with a base salary of €25,000 per year excluding bonuses.

This position involves delivering customer support to German-speaking users in the iGaming industry based in Malta. It offers a chance to grow professionally in a dynamic and engaging environment, focusing on service excellence and client satisfaction.

Responsibilities

• Provide high-quality customer service to German-speaking users through chat, email, and phone.
• Resolve customer queries and issues quickly and professionally.
• Guide customers on gaming products and services to improve their experience.
• Work with team members to ensure consistent service quality and efficient operations.
• Record customer interactions accurately in the CRM system.
• Collect customer feedback and report insights to management for service improvements.
• Attend training sessions to strengthen product knowledge and support skills.

Requirements

• Fluent in German and proficient in English.
• At least 1 year of experience in customer service or a related role is preferred.
• Strong communication and interpersonal abilities with a focus on customer satisfaction.
• Capable of managing multiple tasks in a fast-paced setting.
• Willing to relocate to Malta and adjust to a new cultural environment.

Nice to have

• Knowledge of additional languages is beneficial.
• Experience with CRM systems and customer support tools is preferred.
• Interest in gaming and familiarity with the iGaming industry is an advantage.

What the company offers

• Opportunities for career advancement within a well-known iGaming company.
• An international and diverse workplace environment.
• Competitive performance-based bonuses.
• Lower cost of living in Malta.
• Hybrid work setup.
• Annual salary of €25,000 excluding bonuses.
• Health care benefits and various discounts.
• Fully funded training by certified instructors.
• Modern office facilities with comfortable break areas.
• Special events and community and social responsibility programs.
• Work for a Great Place to Work-Certified Company.
• Relocation package available, reviewed on a case-by-case basis.

About the company

The company is a Great Place to Work-Certified organization located in Malta, offering a modern workplace with relaxing break areas. It promotes community and social responsibility initiatives and is situated on a beautiful Mediterranean island with rich history and vibrant culture.

• Certified as a Great Place to Work.
• State-of-the-art office with comfortable break areas.
• Supports community and social responsibility efforts.
• Located in Malta, a culturally rich Mediterranean island.