Customer Support Specialist (Student) – Flexible Hours

Elca Informatik AG seeks a student for a part-time Customer Support Specialist role in Bern. The position offers flexible hours to complement studies, requiring fluency in German and French and strong communication skills.

This part-time position is designed to fit around a student's academic schedule, providing practical experience within a dynamic team at the Bern office near the main station. The role focuses on delivering effective customer assistance while allowing the individual to grow professionally.

Responsibilities

• Manage incoming calls and questions, adjusting quickly to shifting priorities.
• Utilize the internal knowledge base to categorize problems and help improve it by adding new content.
• Ensure high customer satisfaction by communicating clearly and effectively.
• Attend training sessions to deepen understanding of the company's offerings and support workflows.

Requirements

• Be actively enrolled in a Bachelor's or Master's degree program.
• Demonstrate excellent verbal and written communication abilities.
• Speak both German and French fluently.
• Be available to work on-site at the Bern location.

Nice to have

• Possess general IT knowledge.
• Have a working proficiency in English.

About the company

The organization fosters a vibrant and passionate work environment where the team is known for its dynamic approach to collaboration and problem-solving.

• The team is characterized by its energy and passion.
• A dynamic atmosphere encourages active engagement and teamwork.