Global Lead Customer Quality (m/f/d) (80-100%)

Accelleron Industries seeks a Global Lead Customer Quality (m/f/d) to drive customer-centric quality strategy across engineering, operations, supply chain, and sales. The role ensures consistent quality performance for key global OEM customers and supports the High Speed Division’s growth with robust processes.

This newly established role within the High Speed Division is responsible for leading a global customer quality strategy, ensuring alignment across engineering, operations, supply chain, and sales. It focuses on safeguarding customer satisfaction, maintaining contractual compliance, and protecting Accelleron’s reputation with key OEMs worldwide. The position oversees quality performance across manufacturing sites in Switzerland and China and provides functional leadership to local teams in Switzerland, the United States, and China.

Responsibilities

• Serve as the global contact point for capturing and implementing customer quality expectations into internal processes.
• Own and drive continuous improvement in global customer quality performance.
• Set up transparent KPI monitoring and reporting for customers and senior management.
• Ensure consistent use of automotive quality tools (APQP, PPAP, FMEA, Control Plans) adapted to specific customer needs.
• Provide feedback and support for global quality standards across operations in Switzerland, the US, China, and future sites.
• Apply structured problem-solving methods (e.g., 8D) to address customer complaints and non-conformities.
• Ensure timely, high-quality, and sustainable corrective and preventive actions across departments.
• Oversee global NCRs, customer complaints, and systemic quality improvements.
• Manage Change Requests (CRs) and Process Change Notifications (PCNs) globally.
• Ensure controlled and customer-aligned implementation of changes.
• Act as the primary contact for all customer quality-related issues.
• Lead customer audits and coordinate globally to ensure successful outcomes.
• Handle escalations and represent the company in critical customer situations with a unified global approach.
• Lead the Customer Quality function in Switzerland and provide functional leadership to global teams.
• Build and develop a strong, globally aligned customer quality organization.
• Establish clear deputy structures.
• Drive change management across functions to meet customer expectations.

Requirements

• Several years of experience in quality or continuous improvement within manufacturing, in a customer-facing role.
• Strategic mindset with practical operational experience and strong problem-solving abilities.
• Familiarity with automotive quality standards and tools including IATF 16949, APQP, PPAP, FMEA, 8D-based problem solving, and VDA 6.3 audit standards.
• Experience leading distributed global teams, with cultural awareness of US and China markets, and project management skills.
• Senior-level personality with strong communication, motivation, and stakeholder management skills across functional teams.
• Technical university degree.
• Fluency in German and English.

What the company offers

• Access to a company canteen.
• Childcare support.
• Modern office environment with smart working options.
• Flexible working model.
• Attractive holiday plan.
• Employee assistance program.

About the company

Accelleron is a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications, accelerating sustainability in marine and energy industries. With over 100 years of heritage, the company serves customers in more than 100 locations across 50 countries. Its 3,000 employees continuously innovate to deliver mission-critical products and solutions for the energy transition. The company values diversity and inclusion, fostering an international environment committed to excellence and innovation.

• Accelerating sustainability in marine and energy industries through advanced technology.
• Over 100 years of experience as a trusted industry partner.
• Serving customers in more than 100 locations across 50 countries.
• 3,000 employees dedicated to innovation and excellence.
• Fostering diversity and inclusion as a source of strength.
• Joining a team of experts in an international, innovation-driven environment.