IT & Automation Operations Manager

FELFEL seeks a Senior IT & Automation Operations Manager in Zurich to consolidate systems, automate workflows, and optimize IT costs for international scaling.

Based in Zurich Wiedikon within the Business Technology Solutions team, this position focuses on unifying disparate platforms to create a scalable modern workplace. The role is critical for preparing the organization for international expansion by streamlining operations and enhancing service delivery.

Responsibilities

• Migrate overlapping tools like Google Workspace, Microsoft 365, and Dropbox into a single, cohesive ecosystem.
• Redesign and implement scalable IT processes to improve internal service levels without adding staff.
• Simplify the SaaS portfolio and manage licenses to achieve a 30–50% reduction in IT expenses.
• Develop, scale, and govern automation workflows for IT and business functions, supporting citizen developers.
• Oversee end-user computing, including device lifecycles for laptops, mobiles, and meeting room technology.
• Enhance Identity & Access Management (IAM) through SSO, MFA, and automated user provisioning/deprovisioning.
• Strengthen the ITIL-based service framework to ensure fast support, clear SLAs, and high user satisfaction.
• Standardize data hygiene and automate workflows across ERP, HR, and finance systems.
• Consolidate vendor contracts, negotiate terms, and ensure audit readiness and data protection compliance.
• Deploy self-service IT solutions and document core processes to eliminate single points of failure.
• Collaborate with department heads to anticipate and address business technology needs.
• Lead change management initiatives to facilitate the smooth adoption of new tools and processes.

Requirements

• 5–7 years in IT or technology operations, with proven experience in platform migrations and SaaS consolidation.
• Background in fast-growing scale-ups or SMEs (100–500 employees), preferably in retail, logistics, or food service.
• Deep expertise in administering, migrating, and optimizing Microsoft 365 or Google Workspace.
• Hands-on experience with Identity Management (Azure AD, Google Cloud Identity, Okta) and MDM platforms (Kandji, JAMF, Rippling, Intune).
• Proficiency in automation tools such as n8n, PowerAutomate, or Zapier.
• Strong understanding of data protection, access controls, and compliance for core business applications.
• Excellent professional communication skills in English and German.
• Valid Swiss passport or work permit.

Nice to have

• French language skills.

What the company offers

• Access to delicious meals located just steps from the desk.
• High-quality barista coffee and tea available for the entire team.
• 25 days of holiday per year.
• Two full weeks of remote work from anywhere annually.
• Contribution to the half-fare travelcard to support public transport usage.
• Fully paid parental leave: 16 weeks for mothers and 3 weeks for fathers.
• Generous financial support for childcare until the child starts kindergarten.
• Team events, including the annual FELFEL Summer Outing.

About the company

Founded in 2013, FELFEL is a family business that manages approximately 1,000 locations across Switzerland. With a lean and dynamic team of 150 employees spread across offices in Lausanne, Zurich, and New York, the company combines operational efficiency with a supportive culture.

• Family-owned business established in 2013.
• Lean and dynamic team structure.
• Global presence with offices in Switzerland and New York.
• Strong focus on employee well-being through food, travel support, and childcare benefits.

How to apply

Documents to submit:

• Complete application documents

Application language: English or German