P2P Desk Manager 80-100%

The company seeks a P2P Desk Manager to lead its Zurich-based Buying Desk, overseeing Purchase-to-Pay operations, resolving complex vendor and invoice issues, and driving process improvements within a tiered support model.

Sunrise is currently modernizing its Purchase-to-Pay landscape via a dedicated optimization initiative. A key component of this effort is a two-site, tiered support structure known as the Buying Desk, which provides specialized assistance to all business units. In this capacity, you will direct the Zurich operations, serving as the final escalation point for unresolved automated or first-line cases, addressing systemic inefficiencies, and elevating overall service standards.

Responsibilities

• Address complex purchase requisition and purchase order inquiries, invoice discrepancies, vendor disputes, and urgent escalations.
• Collaborate with Finance, Procurement, and Business teams to maintain stakeholder alignment, ensuring all cases are resolved in compliance with service level agreements.
• Conduct end-to-end validation of purchase requisitions, verifying contract alignment, commodity classification, policy adherence, and approval routing to facilitate accurate purchase order conversion.
• Assess vendor onboarding requests, confirm proper Ariba configuration, and route spend to appropriate buying channels.
• Detect recurring operational issues and convert them into structured improvement projects.
• Ensure master data accuracy, including pricing, catalogues, payment terms, and commodity codes.
• Educate and guide business units on Spend Policy compliance.
• Monitor operational KPIs such as STIP, invoice compliance, purchase order compliance, and vendor onboarding time, reporting non-compliance trends and flagging Category Strategy deviations.

Requirements

• At least five years of direct experience in procurement or Purchase-to-Pay operations within a mid-to-large enterprise.
• Strong proficiency in SAP S/4HANA.
• Comprehensive understanding of end-to-end P2P processes, purchase policy frameworks, escalation management, and vendor onboarding.
• Analytical mindset capable of interpreting case data, identifying patterns, and translating operational KPIs into actionable improvement steps.
• Excellent communication skills to de-escalate urgent situations, influence behavior without formal authority, and engage confidently with senior stakeholders.
• Fluent English and strong German language skills, both written and spoken.

Nice to have

• Working knowledge of SAP Ariba (Buying, Sourcing or Contracts modules).
• Professional procurement/ IT certification.

About the company

The organization fosters a collaborative environment where respect and innovative ideas drive teamwork. Every perspective is valued, and the company encourages continuous growth and experimentation. Diversity is deeply embedded in its culture, supported by partnerships like «Advance – Gender Equality in Business» and recognition through the Swiss LGBTI label. Additionally, the company holds «Fair-ON-Pay Advanced» certification, ensuring equal pay for work of equal value.

• Collaborative culture emphasizing respect and innovative ideas.
• Valuing every voice and perspective to strengthen the team.
• Encouraging experimentation and continuous growth.
• Diversity is a core part of the company's identity.
• Partnership with «Advance – Gender Equality in Business».
• Awarded the Swiss LGBTI label.
• Holds «Fair-ON-Pay Advanced» certification for equal pay.