Specialist, Sales Trainer - Quality and Training - Bilingual

Concentrix Schweiz AG seeks a bilingual (Spanish/English) Sales Trainer to coach agents, conduct quality audits, and drive sales performance improvements in an on-site role.

This position focuses on enhancing the effectiveness of the sales team by evaluating customer interactions and providing targeted coaching. The specialist works closely with management to align coaching strategies with business goals, ensuring that agents meet quality standards and achieve performance targets.

Responsibilities

• Deliver constructive feedback and coaching to sales agents to boost conversion rates, refine communication techniques, and strengthen overall sales capabilities.
• Stay updated on client product updates, service changes, and policy adjustments, suggesting necessary modifications to quality management frameworks.
• Partner with sales and operations leaders to review coaching effectiveness, track agent metrics, and refine performance strategies.
• Join calibration sessions and listening reviews with internal teams and clients to guarantee consistent results and the adoption of best practices.
• Execute routine quality audits and contribute to process improvement projects to maintain high standards.
• Verify that all activities comply with both internal protocols and specific client quality requirements.
• Generate and share regular reports and analyses on quality metrics and sales performance with relevant stakeholders.
• Examine quality assurance data to spot trends, suggest enhancements, and implement corrective measures when needed.
• Act as the primary contact for quality-related issues and propose improvements to internal workflows.

Requirements

• One to two years of experience in quality assurance within a sales or marketing context.
• Demonstrated success in coaching, mentoring, and supporting teams to improve sales outcomes.
• Strong proficiency in MS Office and CRM platforms, with Salesforce being preferred.
• Fluency in both Spanish and English at a B2+ level or higher.
• Exceptional presentation abilities and clear communication skills.
• High level of accuracy and attention to detail.
• Ability to manage fluctuating and heavy workloads with flexibility.
• Strong planning capabilities and the capacity to multitask effectively.
• Deep commitment to addressing customer needs.
• Self-motivated with the ability to work independently, make decisions proactively, and require minimal supervision.
• Collaborative mindset with strong team-working skills.
• Capacity to perform well under pressure in routine environments while maintaining independence.
• Solid organizational, analytical, and problem-solving skills.

Nice to have

• Proficiency in languages other than Spanish and English.