Transcend GTO-QM, Commercial Quality

Johnson & Johnson seeks a Senior Commercial Quality expert in Zug to lead process harmonization and global template development within its Transcend ERP transformation program.

This position plays a central role in a multi-year global business transformation initiative aimed at modernizing transactional processes and consolidating them into a single ERP system. The incumbent will lead the standardization of Commercial Quality business processes, support the creation of a Global Template, and act as a change champion to ensure alignment with the future-state blueprint across all markets.

Responsibilities

• Serve as the subject matter expert for Innovative Medicine Commercial Quality activities, driving the standardization and adoption of S/4 HANA capabilities globally.
• Ensure that all Commercial Quality process designs align with the Transcend future-state blueprint.
• Champion change across the Commercial Quality function to support global standardization and process harmonization.
• Develop, document, and maintain the Global Template, ensuring consistency and integrity across all regional markets.
• Apply global and business-focused reasoning to address critical issues, manage business risks, and develop mitigation strategies.
• Build and optimize business processes within the future-state Commercial Quality ecosystem and support their adoption in regional organizations.
• Support Business Simulation and User Acceptance Testing to ensure the deployment team understands the intended template designs.
• Document and map end-to-end Commercial Quality processes, maintaining high-quality and up-to-date knowledge center content.
• Provide insights for training design, compliance documentation, and ongoing process updates.
• Develop and implement standard testing approaches and tools to ensure consistent process validation.
• Support quality compliance, system validation, and change control processes to maintain operational excellence and an ongoing compliant state.

Requirements

• Minimum of a High School diploma or equivalent.
• At least 10 years of relevant work experience.
• Business functional experience in Operations, Supply Chain, and/or Finance within a complex, multi-ERP environment.
• Experience operating or supporting large-scale ERP processes following transformation or implementation programs.
• Experience supporting, improving, developing, implementing, and leading operational technological processes in a global organization.
• Strong interpersonal, relationship-building, and negotiating/influencing skills, with the ability to collaborate and communicate at various levels, including program teams and senior leadership.
• People management and development experience, including direct or indirect reports and internal/external partners.
• Proficiency in English, both written and verbal, to communicate effectively and professionally.

Nice to have

• Bachelor’s degree or university equivalent.
• Certifications in PMP, FPX, APICS, or Lean/Six Sigma/Process Excellence.
• Experience in Pharmaceuticals, Life Sciences, or other regulated industries.
• Experience with business process design, engineering, or optimization.
• Proven experience with large-scale SAP ERP replacement projects.
• Experience leading and governing multi-functional decision-making bodies.
• Experience deploying and/or improving standardized work processes, tools, and templates.
• Proficiency in German, Dutch, or Italian.

What the company offers

• An inclusive work environment where each person is considered as an individual.
• Respect for the diversity and dignity of employees and recognition of their merit.

About the company

Johnson & Johnson is guided by its Credo and is responsible to its employees who work with the company throughout the world. The organization believes that health is everything and aims to build a world where complex diseases are prevented, treated, and cured.

• Guided by a strong Credo that emphasizes responsibility to employees and patients.
• Committed to preventing, treating, and curing complex diseases.
• Fosters an inclusive environment that values individual contribution and diversity.