VIC Manufacture Lounge Sales & Operations Manager

The company seeks a Manager to oversee the VIC Manufacture Lounge in Le Sentier, CH, focusing on delivering exceptional commercial experiences for high-end clients and collectors while supporting the success of its luxury watch collections.

This position acts as the primary steward of the exclusive Manufacture Lounge, responsible for curating premium commercial encounters for Very Important Clients and serious collectors. The role directly supports the commercial performance of the brand's high-end watchmaking lines by ensuring every visit reflects the brand's heritage and technical excellence.

Responsibilities

• Deliver outstanding service to VIP clients throughout their entire journey, from the first interaction to post-visit communication.
• Organize and coordinate VIP factory tours to guarantee a seamless and memorable experience.
• Showcase complex timepieces to VIP guests under the supervision of the VIC Development Head.
• Gather and analyze client data to support ongoing relationship management.
• Generate reports detailing the commercial outcomes of lounge activities.
• Oversee daily commercial functions within the lounge.
• Align and schedule VIP visits across various internal departments.
• Help improve the overall atmosphere and presentation of the lounge space.
• Explain the craftsmanship behind perpetual calendars, tourbillons, minute repeaters, and other advanced watchmaking features.
• Convert the brand's 190-year history into engaging stories that connect with global collectors.
• Communicate the distinctive narrative of the manufacturing facility.
• Connect technical precision with emotional appeal through persuasive storytelling.

Requirements

• Demonstrates a collaborative approach with proven leadership and organizational skills.
• Background in managing high-end client services and logistical operations.
• Capable of independent work while fostering teamwork with internal departments.
• Fluent proficiency in both French and English.
• Strong focus on customer service, operational quality, and client satisfaction.
• Solid background in luxury retail combined with expert storytelling abilities.
• Highly detail-oriented with a deep interest in horology.
• Motivated to engage in client acquisition and business growth.
• Maintains confidentiality, exercises diplomacy, and communicates effectively.
• Comfortable operating within diverse, multicultural settings.
• Authentic enthusiasm for complex watchmaking and haute horlogerie.
• Previous experience in luxury retail with a documented history of success.

Nice to have

• Proficiency in additional languages is highly valued.

About the company

The company is fueled by a relentless pursuit of innovation and creative excellence. With over 190 years of accumulated expertise, it has developed more than 1,300 unique calibres and secured over 400 patents. The organization is renowned for its mastery of complications and mechanical precision, crafting fine timepieces that blend technical ingenuity with aesthetic beauty and understated sophistication.

• Driven by a relentless pursuit of innovation and creative excellence.
• Renowned for mastery of complications and mechanical precision.
• Has developed over 1,300 unique calibres and secured more than 400 patents.
• Leverages 190 years of accumulated expertise.
• Crafts fine timepieces that blend technical ingenuity with aesthetic beauty and understated sophistication.