Website Experience Intern

Roger Dubuis seeks a Website Experience Intern for a 6-month onsite role in Meyrin, Geneva, supporting retail and e-commerce digital initiatives within the Jaeger-LeCoultre group.

This six-month internship is situated within the Retail & E-Commerce Experience team, operating under the Jaeger-LeCoultre umbrella, recognized for its horological expertise. The position focuses on enhancing digital customer journeys and supporting the technical and editorial aspects of online retail operations.

Responsibilities

• Assist the Content and Omnichannel Experience Project Manager in organizing the editorial schedule and optimizing the path for customers.
• Work with internal teams to ensure that content and promotional activities are delivered on schedule.
• Handle engraving orders and gather feedback from various market regions.
• Help maintain product catalogs and aid in the online launch of new items.
• Track website metrics and user experience to spot areas for enhancement.
• Support the evaluation and improvement of digital tools used in retail settings.
• Create and update standard performance reports.
• Manage support tickets and liaise with IT departments and external vendors to resolve problems quickly.
• Take part in user acceptance testing (UAT) for new features and tool updates.
• Document processes and best practices related to retail digital systems.

Requirements

• Currently enrolled in a Master’s degree program.
• Prior exposure to e-commerce or digital project management.
• Fluency in both English and French.
• Strong organizational abilities and meticulous attention to detail.
• Capacity to handle several tasks at once effectively.

Nice to have

• Background or interest in the luxury sector or fine watchmaking.
• Proficiency in an additional language.

What the company offers

• Opportunity to work closely with a committed and supportive team.
• Access to practical insights and knowledge across various business functions.
• A dynamic work environment featuring favorable conditions and competitive benefits.

About the company

The company is fueled by a strong desire for innovation and creativity, demonstrated by the creation of over 1,300 calibres and 400 patents. It combines deep passion with centuries of traditional savoir-faire, bridging historical craftsmanship with future-oriented design.

• Driven by an unquenchable thirst for innovation and creativity.
• Relentlessly inventive spirit expressed through creation of over 1,300 different calibres and 400 patents.
• Blending passion with centuries-old savoir-faire, linking the past to the future.