Account Manager

Namespace seeks a Mid-level Account Manager in Zürich to manage inbound opportunities, nurture technical customer relationships, and drive account growth through strategic engagement.

This position is responsible for guiding inbound customer opportunities from the initial conversation through to onboarding. The Account Manager will build lasting partnerships with technical clients worldwide, assisting them in scaling their operations while collaborating closely with founders and engineering teams to ensure a superior customer experience.

Responsibilities

• Manage the entire lifecycle of inbound leads, starting from the first point of contact.
• Maintain and expand a portfolio of existing accounts by fostering trusted connections with engineering teams.
• Serve as a reliable point of contact, cultivating strong, long-term customer relationships.
• Identify and pursue expansion opportunities within current accounts to drive revenue growth.
• Lead commercial discussions, including pricing, renewals, contract negotiations, and procurement.
• Keep account records organized and proactively follow up to ensure opportunities reach completion.
• Collaborate with internal teams to maintain a deep understanding of the product.
• Collect customer feedback and share insights to enhance product development and service quality.

Requirements

• Prior experience in account management, customer success, sales, or similar customer-facing roles.
• A commercial mindset with the ability to spot opportunities for growing customer relationships.
• Strong communication skills, capable of interacting clearly and confidently with diverse stakeholders, particularly technical teams.
• Highly organized and proactive, with the ability to manage multiple priorities effectively.
• A motivated and curious attitude, eager to learn in a fast-paced environment.
• A hands-on approach to problem-solving and a strong sense of ownership.

What the company offers

• Competitive salary package accompanied by stock options.
• Flexible working hours to support work-life balance.
• Market-leading parental leave benefits.

About the company

Namespace operates as a small, expert team that values grit and execution. The company balances long-term vision with short-term pragmatism, maintaining full transparency regarding decision-making and company performance. Employees are expected to push through ambiguity, take ownership, and iterate quickly.

• Values individuals who demonstrate grit and take ownership even in ambiguous situations.
• Emphasizes deep curiosity and a strong bias toward execution and rapid iteration.
• Prides itself on being a compact team of experts capable of achieving significant results.
• Balances long-term strategic vision with short-term practical actions.
• Maintains full internal transparency regarding how decisions are made and the company's overall performance.