Account Manager

FELFEL seeks a Mid-level Account Manager in Zürich to manage client portfolios, drive retention, and foster growth through strong relationship management and strategic account oversight.

This position sits at the core of the customer journey, requiring full ownership of a varied client portfolio. The primary goal is to enhance client satisfaction, ensure long-term retention, and stimulate organic growth within the assigned segment.

Responsibilities

• Manage a broad range of clients from the end of trial periods through to contract renewals.
• Develop and sustain strong relationships with key stakeholders to align expectations and boost retention.
• Continuously assess client needs to refine their experience and identify opportunities for cross-selling or upselling.
• Actively pursue organic growth within the assigned segment to maximize account value.
• Monitor client health metrics and engage proactively with at-risk accounts to prevent churn.
• Lead contract negotiations, conduct account reviews, and manage renewal or termination procedures.
• Collaborate with Acquisition, Product, Operations, and Support teams to deliver a seamless client experience.
• Share client insights with internal departments to help improve products and operational processes.

Requirements

• At least two years of experience in client success, account management, or a comparable customer-facing role.
• Demonstrated ability to effectively manage and expand a large, diverse client portfolio.
• Proficiency in using CRM software.
• Fluent command of both German and English.
• Possession of a Swiss passport or a valid work permit for Switzerland.

Nice to have

• A proactive, solution-focused attitude combined with a strong sense of hospitality.
• Strong interpersonal and communication abilities.
• Capacity to excel in a fast-paced setting while building meaningful, value-driven connections.

What the company offers

• Complimentary high-quality food and barista coffee on-site.
• Twenty-five days of annual leave, with the option to purchase an additional week.
• Two full weeks of remote work allowance per year.
• Pension fund contributions exceeding the legal minimum.
• Fully paid parental leave (16 weeks for mothers, 3 weeks for fathers) plus childcare financial support until kindergarten age.
• Subsidy for half-fare public transport travelcards.
• Weekly sports sessions to promote physical well-being.

About the company

Founded in 2013, FELFEL is a family-owned enterprise dedicated to helping Swiss employers excel in hospitality. The company specializes in delivering first-class, ultra-fresh food and beverages throughout the workday.

• Family business heritage focused on hospitality excellence.
• Commitment to providing high-quality, fresh meals and drinks.
• Emphasis on employee well-being through sports and healthy eating options.

How to apply

Documents to submit:

• CV
• References
• Diplomas
• Short video