FELFEL seeks a Business Development Manager in Zurich to manage client portfolios, drive growth, and ensure satisfaction through strategic account management and relationship building.
Based in Zurich, this position focuses on guiding clients through their entire journey with the company. The role is dedicated to maintaining high levels of client satisfaction, fostering long-term retention, and identifying opportunities for organic growth within the assigned segment.
Responsibilities
- Manage a substantial portfolio of clients, overseeing the process from initial post-trial engagement through to contract renewal.
- Establish and sustain strong relationships with key stakeholders to align expectations and ensure high satisfaction and retention rates.
- Continuously assess client needs to enhance their experience and identify opportunities for cross-selling or upselling.
- Actively pursue organic growth within the assigned segment to maximize the value and potential of each account.
- Proactively engage with clients identified during health checks and monitor key performance metrics to prevent churn.
- Lead contract negotiations, conduct account reviews, and manage the processes for renewals or terminations.
- Collaborate with Acquisition, Product, Operations, and Support teams to deliver a consistent and high-quality client experience.
- Share client insights with internal teams to drive continuous improvement in products and operational processes.
Requirements
- At least two years of professional experience in client success, account management, or a comparable customer-facing role.
- Demonstrated ability to efficiently manage and expand a large, diverse client portfolio.
- Proficiency in using CRM tools.
- Fluency in both German and English.
- Possession of a valid Swiss work permit or Swiss passport.
Nice to have
- A proactive, solution-oriented mindset with a strong sense of hospitality.
- Exceptional interpersonal and communication abilities.
- Capacity to thrive in a fast-paced environment while building meaningful, value-driven relationships.
What the company offers
- Access to high-quality food and barista coffee at the workplace.
- Five weeks of annual leave, with the option to purchase an additional week.
- Two full weeks of remote work from anywhere per year.
- Pension fund contributions that exceed the mandatory minimum.
- Fully paid parental leave (16 weeks for mothers, 3 weeks for fathers) and financial support for childcare until kindergarten age.
- Coverage for half of the cost of the public transport travelcard.
- Regular team events and weekly sports sessions.
About the company
FELFEL is a family-owned business established in 2013, dedicated to providing good food and coffee in workplace settings. The company operates across Switzerland with approximately 1,000 locations and employs around 150 people across offices in Lausanne, Zurich, and New York. The organization places a strong emphasis on hospitality and the quality of food served to its clients.
- Family business culture founded in 2013.
- Focus on hospitality and high-quality food.
- International presence with teams in Switzerland and New York.
How to apply
Documents to submit:
Application language: German or English
Quelle: öffentlich zugängliche Karriereseite des Arbeitgebers. Batchly ist nicht der Arbeitgeber und steht nicht notwendigerweise in einem Vertragsverhältnis mit dem Unternehmen.