Backoffice Agent APSOparts (all genders)

APSOparts seeks a Backoffice Agent to manage customer relationships and the order-to-cash process in a hybrid role based in Zürich.

Operating within a fast-paced e-commerce setting, this position acts as the primary liaison for the customer portfolio. The role ensures a smooth experience from initial inquiry through to final delivery, serving as a trusted partner for clients.

Responsibilities

• Foster strong connections with assigned clients to guarantee high-quality service and long-term loyalty.
• Oversee the entire order-to-cash cycle, handling quotations, order processing, credit notes, and resolving customer claims.
• Spot commercial opportunities and identify potential revenue risks to aid business expansion.
• Collaborate with internal departments such as Procurement, Logistics, Production, Quality, Engineering, Regulatory Affairs, and Key Account Management to ensure timely and accurate deliveries.
• Serve as the main point of contact for customer inquiries and handle escalations to resolve issues promptly.
• Generate and provide necessary documentation, including certificates and declarations of conformity.
• Actively participate in process improvements to enhance the overall customer experience.

Requirements

• A commercial education background, such as Business Administration, Sales, or an equivalent qualification.
• Minimum of one year of experience in internal sales, customer service, or back-office support for industrial products.
• Business-fluent proficiency in both German and English.
• Strong skills in customer relationship management paired with a service-oriented attitude.
• Excellent abilities in communication, organization, and problem-solving.

Nice to have

• Prior experience using HubSpot CRM.
• Knowledge of additional European languages, such as French or Italian.

What the company offers

• A dynamic and international work environment characterized by short decision-making paths.
• A collaborative team culture that values individual ideas and contributions.
• Opportunities for professional development and continuous learning.
• Flexible working arrangements, including the option for hybrid work.
• A competitive salary along with attractive employee benefits.
• A modern workplace equipped with the necessary tools and support.

About the company

APSOparts is a subsidiary of the Angst+Pfister Group, leveraging over a century of experience in developing and manufacturing high-quality industrial components. The company is dedicated to driving sustainable growth and long-term success in partnership with its customers, valuing trust, ownership, teamwork, and customer excellence.

• Part of a group with over 100 years of history in industrial components.
• Committed to sustainable growth and long-term customer success.
• Values trust, ownership, teamwork, and customer excellence.