Credit Controller

The Credit Controller at Richemont in Villars-sur-Glane manages credit activities, customer portfolios, and risk monitoring to support the wholesale business with efficient service and alignment across markets and houses.

This position supports the Regional AP & AR Manager by overseeing all credit-related operations for Richemont's wholesale division. The role focuses on maintaining high efficiency in administrative tasks and customer service while ensuring strict alignment with market and house strategies.

Responsibilities

• Manage customer portfolios according to company credit guidelines and best practices.
• Address incoming inquiries and contact customers with overdue payments.
• Monitor credit exposure and limits, assign risk classes, and handle order releases, blocks, and escalations.
• Process reminders, statements, remittances, and adjust customer master data.
• Track debtor accounts with aging balances, update SAP with relevant dates and actions, and document non-payment reasons or payment promises.
• Reconcile debtor accounts, manage clearings, refunds, disputes, and sales deductions.
• Coordinate with brands and internal departments (sales, logistics, customer service, finance) to resolve customer disputes.
• Understand and follow internal processes for department stores.
• Perform daily administrative duties such as handling invoice copies, account histories, and clearing details.
• Calculate bad debt provisions, apply group rules, and maintain strict documentation.
• Adhere to audit requirements, maintain AR controls, and adapt to company processes.
• Ensure alignment across functions including Maisons, cash allocation, master data, contracts, general accounting, controlling, ICS, and AP.
• Provide metrics, dashboards, and explanations for AR KPI trends to Markets and Maisons.
• Collaborate with SAP support teams, regional Key Users, or Cash Application to resolve technical issues.

Requirements

• Bachelor's degree in Business Administration, Finance, or equivalent.
• Fluency in French and English with strong written and oral communication skills.
• Minimum of 3 years of experience in a similar role.
• Strong analytical, problem-solving, and organizational skills with the ability to investigate cross-functional business flows.
• Action-oriented, autonomous, and service-focused approach.

Nice to have

• Knowledge of a third language is an advantage.

What the company offers

• Join a friendly and dynamic team where knowledge and expertise are shared.
• Experience a team spirit built on challenging partnerships, collaboration, integrity, and agile learning.
• Interact with multiple stakeholders across different functions and countries.
• Work in a modern and pleasant office environment.

About the company

Richemont is a global leader in the luxury sector, housing various brands specializing in jewelry, watches, and high-end accessories. Each brand maintains a tradition of style, quality, and craftsmanship, while the company preserves the unique heritage and identity of each house. Richemont is dedicated to innovation and designing new products that align with the values of its houses through continuous creativity.

• Richemont is a global leader in the luxury sector, housing various brands specializing in jewelry, watches, and high-end accessories.
• Each brand maintains a tradition of style, quality, and craftsmanship, while the company preserves the unique heritage and identity of each house.
• Richemont is dedicated to innovation and designing new products that align with the values of its houses through continuous creativity.