Customer Mobility Intern (French speakers)

GOWAGO seeks a French-speaking Customer Mobility Intern in Zurich to support customer service operations and gain hands-on experience in a fast-paced startup environment.

This internship is designed for students or young professionals to acquire practical experience in customer service operations. The successful candidate will join a dedicated team committed to delivering efficient, high-quality support that addresses customer needs with care.

Responsibilities

• Handle customer questions through phone and email channels, providing prompt and effective resolutions.
• Help clients understand product offerings and services by addressing their specific inquiries.
• Keep CRM records up to date by accurately logging customer interactions and issues.
• Provide administrative support to the Mobility team to help maintain high customer satisfaction levels.
• Rapidly learn company products, services, and associated contractual terms.

Requirements

• Native proficiency in French.
• Fluent command of English.
• Availability to work between 80% and 100% of a full-time schedule.
• Excellent communication abilities with a focus on managing customer expectations.
• Strong note-taking capabilities and meticulous attention to detail for CRM documentation.
• Self-motivated approach with the ability to work independently and take initiative.
• Positive energy and adaptability to a dynamic startup culture.

Nice to have

• Prior experience in direct customer-facing roles.
• Conversational skills in French or German as a second language.
• Basic conversational ability in Italian.
• Familiarity with using CRM software.
• Personal interest in automobiles and understanding of car ownership.

What the company offers

• A 12-month internship position within a rapidly expanding organization.
• A supportive learning environment focused on developing customer success competencies.
• A collaborative team culture characterized by startup energy.
• Office location in central Zurich.
• Exposure to diverse customer-facing responsibilities.

About the company

GOWAGO aims to transform the traditional automotive retail landscape by simplifying the car buying process and redefining ownership experiences. The company brings together a diverse team of 50 talented individuals who actively collaborate to innovate the industry and enhance customer satisfaction.

• Challenging conventional car purchasing methods.
• Focusing on the easiest possible customer journey.
• Maintaining a vibrant office atmosphere driven by innovation.
• Employing a diverse group of enthusiastic professionals.