ABB seeks a Customer Quality Specialist in Quartino, CH, for its Power Protection, Smart Power division. The mid-level, full-time hybrid role supports quality strategy deployment, drives process improvements, and ensures customer satisfaction through systematic problem solving and reporting.
This role supports the quality strategy for a local unit within ABB’s Power Protection, Smart Power division in Quartino, Switzerland, by fostering a quality culture, managing systems and tools, and building competent teams to meet and exceed customer expectations while maintaining sustainable operations.
Responsibilities
- Systematically analyze customer and process issues to find root causes and log corrective actions in the Practical Problem Solving (PPS) tool to ensure resolution.
- Deliver quality reports and improvement plans to customers, with structured follow-up on agreed-upon actions.
- Define containment, corrective, and preventive actions; lead Level 2 Quality Circles and escalate urgent cases to the line manager when needed.
- Help improve key quality indicators such as First Pass Yield (FPY), Supplier PPM, Customer DPU, and overall Cost of Poor Quality (COPQ).
Requirements
- Bachelor’s degree in Electrical Engineering or a related field.
- At least 5 years of experience in a quality role or equivalent position.
- Strong grasp of quality processes, problem-solving methods, and continuous improvement tools.
- Excellent communication and interpersonal abilities, with experience engaging stakeholders across all levels.
- Ability to work beyond regular hours and perform under pressure.
- Fluency in English and Italian, both written and spoken.
- Willingness to travel up to 10% of the time for customer visits and site inspections.
Nice to have
- Lean Six Sigma Green Belt certification
What the company offers
- Remote-friendly work environment
About the company
ABB is a global technology leader in Smart Power, developing smart, connected, and protected power solutions. The company values diversity and welcomes people from all backgrounds and experiences, aiming to build a cleaner, smarter future with curious, courageous, and creative individuals.
- Global leader in Smart Power technology
- Committed to diversity and inclusion
- Focus on building a cleaner, smarter future
- Welcomes curious, courageous, and creative minds
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