Customer Success Manager (German-Speaking)

Deepjudge seeks a German-speaking Customer Success Manager to support law firms and in-house legal teams across Europe. The role focuses on client onboarding, relationship management, and driving adoption of AI-powered legal technology, with a focus on maximizing client value and retention.

This role exists to act as a trusted partner for clients, ensuring they derive maximum value from Deepjudge’s AI-powered legal technology. It involves shaping how large law firms use technology to improve efficiency and profitability, while delivering a personalized experience through collaboration with legal departments across Europe.

Responsibilities

• Support new clients during onboarding and implementation, customizing approaches to fit their specific needs.
• Act as the main contact for your client portfolio, building lasting relationships.
• Manage cross-functional projects and align stakeholder expectations to ensure smooth delivery and client success.
• Lead training sessions and business reviews with senior legal professionals.
• Anticipate and resolve client issues professionally and promptly.
• Collect client feedback to inform product improvements and development.
• Track client satisfaction, identify expansion opportunities, and support renewals by demonstrating clear ROI.

Requirements

• Minimum of 3 years in customer success, client-facing, or account management, preferably in SaaS or legal tech.
• Strong communication and presentation abilities in both German and English, suitable for engaging senior legal professionals.
• Comfort with complex software systems and a genuine interest in emerging technologies, including AI and Large Language Models (LLMs).
• Proactive, entrepreneurial mindset suited to a fast-paced startup/scale-up environment where you’ll help shape processes.
• Meticulous in managing tasks, timelines, and client requests.
• Capable of handling multiple clients and managing a business portfolio with timely, thoughtful communication.
• Able to collaborate in an international team, adapting to different time zones including the US for real-time coordination.

Nice to have

• A Juris Doctor (J.D.) or prior experience in legal practice, providing insight into legal workflows and client needs.

What the company offers

• Opportunity to work with advanced technologies in Legal Tech and AI.
• Competitive salary and performance incentives.
• Paths for professional development and career advancement.
• A supportive and collaborative company culture that values individual contributions.

About the company

Deepjudge is Switzerland’s leading AI and ICT scale-up, helping law firms and legal departments unlock the value of their institutional knowledge. Founded by former Google search engineers with AI PhDs from ETH Zurich and backed by top Silicon Valley investors, the company builds the intelligence layer for the legal industry, using enterprise search and AI to make knowledge instantly accessible. Trusted by global law firms, Deepjudge operates from its Zurich headquarters with a growing team in North America, combining rigorous research with client collaboration to deliver impactful solutions.

• Innovative and fast-moving environment focused on impactful product development.
• Combines cutting-edge AI research with close client collaboration.
• Committed to an inclusive, high-performance culture where everyone can thrive.
• Headquartered in Switzerland with an expanding international presence.