Data Center Technician (DCO), Data Center Operations

Amazon Switzerland seeks a Mid-level Data Center Technician in Zürich to maintain and troubleshoot AWS cloud infrastructure hardware and systems.

This position sits within Data Center Operations, a team responsible for the design, planning, delivery, and operation of AWS’s global infrastructure. The role focuses on maintaining the world’s largest cloud computing infrastructure, working directly within high-tech facilities to support regional cloud technology advancements.

Responsibilities

• Prioritize and resolve system trouble tickets to ensure high reliability.
• Serve as the primary technical escalation point for hardware issues across systems and networks.
• Diagnose and fix technical problems on various platforms, including Linux servers.
• Address physical layer outages for both systems and network equipment.
• Install and configure server racks in accordance with internal service level agreements.
• Perform physical replacements of server and network components.
• Act as the main point of contact for high-severity incidents within the data center.
• Participate in data center power and cooling events.
• Collaborate with third-party vendors and contractors.
• Share knowledge and mentor less technical staff on best practices.
• Contribute to team building by participating in hiring processes and candidate interviews.
• Adhere strictly to security and safety protocols within the facility.
• Meet 24/7 on-call rotation requirements and response times.

Requirements

• Proven experience in hardware troubleshooting.
• Knowledge of boot processes including POST, BIOS, PXE, Kickstart, GRUB/LILO, and RAID.
• Understanding of network protocols such as TCP/IP and Ethernet.
• Ability to troubleshoot Layer 2 and Layer 3 network issues.
• Experience with network hardware, including copper and optical fiber cabling, switches, and routers.
• Strong communication skills.
• A genuine passion for IT infrastructure and hardware.

Nice to have

• Experience with remote access tools like console routers, IPMI, and BMC.
• Knowledge of network equipment installation and troubleshooting.
• Understanding of redundancy systems, including power feeds, ATS, server hardware, RAID, and network connectivity.
• Familiarity with data center operations such as inventory management, hot/cold aisles, and security.
• Proficiency in Excel for data manipulation, charting, and diagram creation.
• Experience in project management.
• Knowledge of AWS products such as EC2, EBS, and S3.
• Scripting experience in Bash, Python, Perl, Ruby, or similar programming languages.

What the company offers

• An exciting, dynamic, and challenging environment that encourages creativity and personal development.
• Access to extensive knowledge-sharing, mentorship, and career-advancing resources.
• An inclusive team culture supported by employee-led affinity groups.

About the company

Amazon Switzerland fosters a culture of curiosity and continuous learning. The company strives to be the best employer on Earth, valuing employees who are passionate about discovering, inventing, simplifying, and building. Recruitment decisions are based on experience and skills.

• Encouraging a nature of learning and curiosity.
• Striving to become Earth’s Best Employer.
• Valuing passion for discovery, invention, simplification, and building.
• Making recruiting decisions based on experience and skills.